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CX-60 Problems

165786 Views 1439 Replies 110 Participants Last post by  Chopperbob
Well the all new CX-60 has been released in EU and UK and soon Australia etc.

As there is no sub forum or specific dedicated CX-60 Forum URL (IMO there should be as the CX-70 is not the same car) there have been a number of production issues on release with this model.

1) There was a stop sale related to the non production install @ Mazda Japan factory of a 20 AMP Safety Fuse in rear of trunk in related to cars main Battery in CX-60 PHEV, hopefully ALL should have been rectified before being sold to customers with the installation of a 20 AMP Fuse module.
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2) All Shock Absorbers front and rear and the Front and Rear Sway Bars were installed @ Mazda Factory with not ideal specifications resulting of a bumpy wallowing ride comfort on undulating roads, and on paved roads a hard feel inside cabin resulting in unstable ride, The fix is to renew all shocks and sway bars front and rear.

3) Cars Infotainment System (Mazda Connect) on initial production shipment (about 300 cars) had out of specification Firmware Version 12006 was installed and requires updating to correct CMU_7000C0A-EU07_14004.kwi firmware.
Again this should have been updated by the selling Mazda Dealer, however I have already been contacted by an owner in Europe where his Mazda Connect was not updated. I subsequently on his request supplied him with correct file 14004 with full update instructions (very easy), you WILL need a USB C Flash Drive preferably as small as you can get below 32GB. (do not use USB A to C Adapter).

To find out what version of Firmware for your Mazda Connect is in your CX-60 do the following..
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. See 'System Software'
Version Number like 12004 is revealed, it should be 14004 or higher, if it is lower than 14004 then you can update it.

Happy to help owners who need clarification, please privately message me in regard to Mazda Connect Update File as they can not be posted within any forum. Message me by clicking on my Avatar here and then Message or Start Conversation and click on that with your request.
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Yes. I can confirm, 24-25km from 100% to 1km and 19% range. In NORMAL mode it also starts to charge the battery while driving although it has 19% battery. From 63km to 25 this over 60% less range than description. With a full tank of petrol I have a range of 370km. I am considering returning the car, of course using the help of a lawyer. I am better off with a straight petrol or diesel.
Yeah, I see similar values. The battery capacity seems to be very dependent on temperature.

By the way, does this car have any battery heating unit?
On MyMazda app I can see the status of such contraption which in all times remain in OFF-position...
When the car is plugged in for charging and I preheat the cabin, the electricity is taken from battery not from the power cord. When plugged in, the preheating should be powered from the power cord according to manual. Now preheating eats up battery and I have few kilometres less when I start driving. Let's see if the software update helped this.
You read my mind :)
Yes, I've seen exactly this:
  • Charged battery up to 90% at the evening, left the cable connection plugged in.
  • At the morning started pre-heating the coupé and windshield.
  • 20 minutes later, the battery went down to 80% when pre-heating stopped.
  • Disconnected the cable

So the day after I modified slightly this procedure:
  • Charged battery up to 90% at the evening, left the cable connection plugged in.
  • At the morning (seemingly unnecessarily) started charging from MyMazda app again.
  • Only 30 seconds later, started pre-heating the coupé and windshield.
  • 20 minutes later, the battery went down to 88% when the pre-heating stopped. A significant difference.
  • Disconnected the cable

The only question I have now, is where those 2% went and why.
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They also said there was a recall to "retorque" the roll bars. I'm guessing this is to counteract the wallow effect on some bumpy roads. Didn't notice anything on the short drive home but I'll let you know!
Could be something else.
There was a recall due to wrong torque applied to an assembly of the rod. Tightening of the nut was the only remedy necessary.
(source / machine translation: 【リコール】マツダCX-60 約879台にリコール発表、異音やエンジンが始動しないおそれ | MOBY [モビー])

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Could be something else.
There was a recall due to wrong torque applied to an assembly of the rod. Tightening of the nut was the only remedy necessary.
(source / machine translation: 【リコール】マツダCX-60 約879台にリコール発表、異音やエンジンが始動しないおそれ | MOBY [モビー])

View attachment 94
My dealer confirmed this to me yesterday.
Had mine 6 weeks and pretty pleased so far. EV range varies tremendously with where and how fast I go but so far averages 35 miles (56 Km) per charge. Hilly where I live. So fairly happy with that. Highway driving in mainly horrendous conditions non-EV is about 42 MPG.
Had a problem with screen wash sensor which distractingly lit up whole dash board, but fixed today (touch wood).
They also said there was a recall to "retorque" the roll bars. I'm guessing this is to counteract the wallow effect on some bumpy roads. Didn't notice anything on the short drive home but I'll let you know!
Hi Phil, did your washer fluid warning just resolve without intervention? Mine is doing the same, every drive I get a few warnings.
Apparently, they took out the float in the washer reservoir and cleaned it. Took about 2 hours together with the retorque recall. How accurate a description that is I don't know. Not had a problem since, but dealer tells me Mazda UK have "demanded" (his words) a full explanation of the fault and fix.
They did ask if I'd put any "dodgy" screenwash in. I said I hadn't needed to, so if dirt was in there it was as a result of their PDI activity or Mazda build dirt. I've known them years so this was friendly banter--I think.
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Thanks Phil, will mention this when my car is in for the retorque.
I'm not seeing the behaviour some of you are describing about when the IC kicks in as the battery depletes.
I run in "normal mode" almost exclusively apart from "Sport" when I'm joining a highway. This usually means the car is in EV and the battery runs down over 30 miles or so. At about "one mile remaining" I get a message that EV is cancelled and the IC kicks in. With regen, if I stop, EV will get me moving again if only for a few yard.
My recharge target is 100%. I've not figured out why I would want to recharge using the IC. Seems a waste of fuel compared to home charging!
Hi Phil, what does your battery gauge show when it gets to that 'one mile remaining' state?
Almost empty, then it goes to zero %. Never had a PHEV before so didn't really know what to expect, but this is feels right..
I do find the expected range very misleading. The other day I filled up and the battery was empty, miles from home. It predicted a range of 300 miles, for an eleven gall tank! At the end of a 130 mile trip it said 180 but the guage was well over half and the trip reading when I shut down said I'd done 43 mpg. Maybe it discounts the last 2 gallons or something to make you fail safe.
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Almost empty, then it goes to zero %. Never had a PHEV before so didn't really know what to expect, but this is feels right..
I do find the expected range very misleading. The other day I filled up and the battery was empty, miles from home. It predicted a range of 300 miles, for an eleven gall tank! At the end of a 130 mile trip it said 180 but the guage was well over half and the trip reading when I shut down said I'd done 43 mpg. Maybe it discounts the last 2 gallons or something to make you fail safe.
That's interesting, many others (including me) are seeing EV range drop to zero at about 20% on the gauge. Possibly some different version of code - is your car a recent one - got mine end of October.
...and for the range that seems typical too, I suspect a bug there as I see similar on mine. Given my long term average is over 50mpg it should show well over 500 miles on a full tank full.
That's interesting, many others (including me) are seeing EV range drop to zero at about 20% on the gauge. Possibly some different version of code - is your car a recent one - got mine end of October.
Same here. at @20% on the gauge, I have left 1 km left to ride.
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My recharge target is 100%.
Assuming you are charging immediately before the ride?
Li-Ion battery simply hates to be stored fully charged for any extent of time, because this permanently shortens its service life (and more so at high ambient temperatures).

For the longevity, the optimal range is between 25% and 75% (however, it utilizes only 50% of rated battery capacity).

Rectangle Slope Font Parallel Plot



And the relationship between the rated and the real-life capacity may surprise some:

Product Font Line Parallel Screenshot


More gold nuggets like these you may find here:
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Got mine end Sept. If I do a fancy sum of Kw and Gallons based on fuel costs I average 50-55 equivalent petrol MPG. Which I'm happy about, hence the moan about predicted range.
Assuming you are charging immediately before the ride?
Li-Ion battery simply hates to be stored fully charged for any extent of time, because this permanently shortens its service life (and more so at high ambient temperatures).

For the longevity, the optimal range is between 25% and 75% (however, it utilizes only 50% of rated battery capacity).

View attachment 97


And the relationship between the rated and the real-life capacity may surprise some:

View attachment 98

More gold nuggets like these you may find here:
The recharge target is as factory set. I have an eight-year guarantee on battery life and I never keep a car that long so thanks for your scary data, but I'll not get too worried yet!
The recharge target is as factory set. I have an eight-year guarantee on battery life and I never keep a car that long so thanks for your scary data, but I'll not get too worried yet!
Yuo can say I told you so when I come on here complaining about EV range(y)
Yuo can say I told you so when I come on here complaining about EV range(y)
Haha, no worries then :cool:.

Authors of Mazda Owner's Manual apparently had some second-thoughts on this subject:
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I'm not seeing the behaviour some of you are describing about when the IC kicks in as the battery depletes.
I run in "normal mode" almost exclusively apart from "Sport" when I'm joining a highway. This usually means the car is in EV and the battery runs down over 30 miles or so. At about "one mile remaining" I get a message that EV is cancelled and the IC kicks in. With regen, if I stop, EV will get me moving again if only for a few yard.
My recharge target is 100%. I've not figured out why I would want to recharge using the IC. Seems a waste of fuel compared to home charging!
Correction and apologies are required: Did a better observed battery depletion test today (thank goodness for radar cruise control!) When EV discontinued I had around 25 % battery but zero predicted miles. My dealer says this is expected behaviour. Apparently it is to ensure that at all times and in all driving modes the full number of horses are available. So when you go for that risky overtake you always have what you expect under your foot.
He had been to Japan for training, so I guess he's got it right.
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Cheers Phil; I think the % retained seems to be variable - possibly dependant on external temps (among other things). I've accepted it as normal behaviour until we hear otherwise. Maybe it'll actually improve a bit in warmer temps.
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