[MM_svart]

So far I was once every 2-3 weeks by the dealer.
I have got multiple SW recall, new steering gearbox, new radiator heat exchanger, new cardan shaft, new catalytic converter, 1 new alloy rim 20". Never got the suspension even i asked for.
I look at the financial values on paperworks and if i sum everything is more than 12keur. Plus the overheads and the substitute car.
Mazda is hitting record sales in EU and US but i wonder if the margins are there (overall) with all these costs plus the r&d and the training of personell on new technologies...
Hope they have some cashcows which makes them survive these technology leap

 

[ghost4]

I’m an unhappy owner of a Mazda CX-60 PHEV since June 2024. From the start, the car has had annoying humming and vibrations that make driving uncomfortable and raise concerns. The service has tried to fix it, but with no success – it’s incredibly frustrating. They replaced the gearbox and many other parts, yet nothing has improved. For a brand like Mazda, this is almost laughable.
Worse still, after contacting the service again, I was told they don’t know how to fix it and currently have no ideas. When I suggested a replacement car, they offered me to buy a new one... with a hefty surcharge! My CX-60 is 10 months old, and it’s been in repairs for over 3 of those. I’m disappointed and frustrated – this is far below the expectations I had when buying a new car. This is happening in the Netherlands.
Has anyone else experienced this?

 

[Lampuga]

I’m an unhappy owner of a Mazda CX-60 PHEV since June 2024. From the start, the car has had annoying humming and vibrations that make driving uncomfortable and raise concerns. The service has tried to fix it, but with no success – it’s incredibly frustrating. They replaced the gearbox and many other parts, yet nothing has improved. For a brand like Mazda, this is almost laughable.
Worse still, after contacting the service again, I was told they don’t know how to fix it and currently have no ideas. When I suggested a replacement car, they offered me to buy a new one... with a hefty surcharge! My CX-60 is 10 months old, and it’s been in repairs for over 3 of those. I’m disappointed and frustrated – this is far below the expectations I had when buying a new car. This is happening in the Netherlands.
Has anyone else experienced this?

Good morning,

Same story here, also in NL, car since July 2023, 18x taken for repairs/attempted improvements, same behaviour (offering to buy a new one) and now in the court case stage.

 

[Paulus]

Apart from 2 rattles in the interior, my car is fine now. Let’s hope steering remains as smooth as it is now. If not, I’ll probably be looking for a different car. After 1.5 years, I lost my patience. What I still find worrysome, is the grinding noise when accelerating from standstill.

My CX60 was repaired last year for sticky steering (new spring or something like that), but I think it is coming back. I feel a small "heavy point" sometimes in a turn. Not in the middle position of the steering wheel. Dealer checked it, said it wasn't a problem.... Right now it is still OK to drive, but I think it will get worse in time. I will ask the dealer again tomorrow, then I get a new radiator....

 

[ghost4]

Good morning,

Same story here, also in NL, car since July 2023, 18x taken for repairs/attempted improvements, same behaviour (offering to buy a new one) and now in the court case stage.

Can You recommend a good law firm in the Netherlands that specializes in such cases (product defects, consumer law, disputes with manufacturers/dealers)? I’d appreciate any recommendations or advice!

 

[Saintboothy]

We don't know if Mazda are offering it though...I will know next week if Mazda UK are...I have a feeling they won't to be honest, they aren't the most honourable or trustworthy brand as we know.

You will see from previous posts I purchased a new CX60 in June 2024 (came off production line in December 2023).
I have asked Mazda UK if I can get the new, improved (corrected !!) suspension retro-fitted to my CX60 (even offering to contribute to the costs). I received a reply this week:

Thank you for the reply, I have checked and unfortunately the update from Mazda Japan isn't available for this model.
Yours sincerely
Emma Seal
Customer Relations Manager (Mazda UK)

So, I will now try and clarify if this a mechanical issue (e.g. it is not possible to fit the new coils, dampers, or whatever to the chassis or sub-frame of the existing CX60s) and if it can may ask my local Mazda dealer (or other specialist) to change the suspension during my first year service in June 2025.

 

[Exirion]

My CX60 was repaired last year for sticky steering (new spring or something like that), but I think it is coming back. I feel a small "heavy point" sometimes in a turn. Not in the middle position of the steering wheel. Dealer checked it, said it wasn't a problem.... Right now it is still OK to drive, but I think it will get worse in time. I will ask the dealer again tomorrow, then I get a new radiator....

Don’t accept it. My dealer was willing to help and even told me what to check for. It’s not just the stickiness around the center position, but also the reluctance to move back in corners on highways. In Dutch you can describe it as: hakerig.

 

[Southeastern]

You will see from previous posts I purchased a new CX60 in June 2024 (came off production line in December 2023).
I have asked Mazda UK if I can get the new, improved (corrected !!) suspension retro-fitted to my CX60 (even offering to contribute to the costs). I received a reply this week:

Thank you for the reply, I have checked and unfortunately the update from Mazda Japan isn't available for this model.
Yours sincerely
Emma Seal
Customer Relations Manager (Mazda UK)

So, I will now try and clarify if this a mechanical issue (e.g. it is not possible to fit the new coils, dampers, or whatever to the chassis or sub-frame of the existing CX60s) and if it can may ask my local Mazda dealer (or other specialist) to change the suspension during my first year service in June 2025.

One thing to know and remember is that Mazda UK Customer Service/Relations are just glorified call centre reps. I have had my fair share of absolute nightmares with them, including Ms Seal who replied to you (you're lucky not to get Zoe, lets just say that!). They are generally 'clueless' about most things and will just say no to anything outside of official documentation as they do not have any mechanical knowledge whatsoever.

It is your dealer who needs to 'plead' the case to Mazda UK. They refused the first time round for me, but its in for ANOTHER week next week and they are going to try something different but I expect it will be fruitless. They will basically speak to Mazda Technical UK who will then speak to Mazda UK to see if they can fit the parts from complaints of stiff and bouncy ride etc.

The parts all fit, from what we can tell, its merely new front dampers, rear dampers, rear springs and removal of the real roll bar. However if your car was fitted with an ARL as standard you may need to keep that for insurance/legal reasons - I don't know for sure though. The parts aren't particularly expensive buying them separately.

Mazda will have known this is going to be a common request considering how bad the 1st gen setup was, so my fear is they have already decided to say NO and will basically just refuse to help because the cars are out of or close to being out of warranty and they don't want to open the floodgates and rectify their mistake that many of us suffer for. It would be lovely to be wrong on this though...but after three years with Mazda UK, I know how utterly deplorable they are.

Please keep us posted if you get anywhere with it..

 

[Hay001_HL]

I know it’s not possible to install the coil cover from the 2025 model onto the older model. However, can installing an aftermarket coil cover, such as one from Tein, achieve similar results to the 2025 model, even though it might void the warranty? Sorry if this is a silly question—I’m not very familiar with car mechanics.

 

[darrecki]

I know it’s not possible to install the coil cover from the 2025 model onto the older model. However, can installing an aftermarket coil cover, such as one from Tein, achieve similar results to the 2025 model, even though it might void the warranty? Sorry if this is a silly question—I’m not very familiar with car mechanics.

This is basically same car, same chassis just minor changes. I can't see the reason why you can't put springs/shocks from 2025 to early model. Mazda and the dealer would say no to any question which is not in their "work book", don't take their answer for granted. Their "no" is basically short of "piss off".

 

[Grafico]

Good morning,

Same story here, also in NL, car since July 2023, 18x taken for repairs/attempted improvements, same behaviour (offering to buy a new one) and now in the court case stage.

Hello Lampuga: Same story here, same in NL. How far are you with the court stage?

 

[Saintboothy]

Apart from 2 rattles in the interior, my car is fine now. Let’s hope steering remains as smooth as it is now. If not, I’ll probably be looking for a different car. After 1.5 years, I lost my patience. What I still find worrysome, is the grinding noise when accelerating from standstill.

Me too. I guess it is the second clutch and engine auto gearbox causing the grinding noise

 

[ViktorSze]

I think the 2025 changes look promising. Still waiting for the dealer to have one for a test drive.

 

[Saintboothy]

Better suspension, but looks like the new 2025 CX60 does seem to have quite a bit of roll.
As an aside, I had the 1st service recently and the skyactive metal label on the moveable engine cover of the petrol phev appears to have come away from the cover and was damaged (bent, with a crease in the metal so it will not stick back down). However, I have noticed if you look closely, it also appears to be coming unstuck on some You Tube videos of the CX60 engine bay.
Any other owners of any CX60 noticing the Skyactive label “peeling away” from the engine cover.

 

[Lampuga]

Hello Lampuga: Same story here, same in NL. How far are you with the court stage?

Gents,

Apologies for the delayed response. In the final stage, the dealer/Mazda clearly wanted to avoid going to court and came forward with an offer that was a few thousand above the market value of the car. I could have pushed further or taken it to court, but honestly, I was completely done with the car, the dealer, and Mazda. I accepted the offer and moved on. It's over and behind me. I later noticed they resold it at a considerable loss—about €5K less than what they paid me—to some unfortunate buyer.
I've already placed an order for a Skoda Kodiaq PHEV, which I expect to be delivered by the end of this month. Really looking forward to it. Sure, it has a bit less horsepower and takes two seconds longer to reach 100 km/h, but I don’t mind—I'm now prioritising comfort and reliability. It comes fully loaded, including Dynamic Chassis Control (DCC), and is overall better equipped than the CX-60, all for a lower price.

 

[Dex]

Yesterday was the day!

I won my court case finally. Had to pay 6k for two years/31k km usage of the car and got the initial price back. Bye bye Mazda!

Can only encourage everyone not to give up. The car has so many defects, shouldn’t be a problem to win any case. In my case, I had three main points: 1: Prop shaft, 2: gearbox grinding, 3: vibrations while turning left. Just one point was enough for the judge to close the case.

Best luck to everyone 🤞

 

[ghost4]

Hi everyone, here's an update on my case. The car has been replaced with a new one. For a while, Mazda tried to claim the issues were a "feature" of the model, but I didn't give up. In the end, they admitted there was a design problem they were unable to fix, and that this problem has been corrected in the MY2025 model. As a result, they offered to replace the car for an additional charge.

I decided to accept the offer and pay the extra €3500 (the difference in value after driving 25,000 km and 15 months of use), as I didn't want to go to court. I knew a legal battle could be a long and costly process, potentially costing more than the €3500 I ended up paying. It was a difficult journey, but now I have a CX-60 MY2025 (production 03.2025) 2.5 PHEV Homura Plus.

In addition to the suspension and shock absorber modifications, Mazda has also made improvements to the drivetrain. The car now accelerates much more smoothly, and the vibrations and booming are gone. The module for the PHEV hybrid system also works a lot better. Another very welcome change is the new all-black interior; the headliner now fits perfectly.

I'm happy with it, the problems I had with the previous car are gone (except for a slight crunch between 1st and 2nd gear—but that's just how the gearbox works due to its design). So far, I'm satisfied and can finally enjoy the car.

 

[daisy]

Hi everyone, here's an update on my case. The car has been replaced with a new one. For a while, Mazda tried to claim the issues were a "feature" of the model, but I didn't give up. In the end, they admitted there was a design problem they were unable to fix, and that this problem has been corrected in the MY2025 model. As a result, they offered to replace the car for an additional charge.

I decided to accept the offer and pay the extra €3500 (the difference in value after driving 25,000 km and 15 months of use), as I didn't want to go to court. I knew a legal battle could be a long and costly process, potentially costing more than the €3500 I ended up paying. It was a difficult journey, but now I have a CX-60 MY2025 (production 03.2025) 2.5 PHEV Homura Plus.

In addition to the suspension and shock absorber modifications, Mazda has also made improvements to the drivetrain. The car now accelerates much more smoothly, and the vibrations and booming are gone. The module for the PHEV hybrid system also works a lot better. Another very welcome change is the new all-black interior; the headliner now fits perfectly.

I'm happy with it, the problems I had with the previous car are gone (except for a slight crunch between 1st and 2nd gear—but that's just how the gearbox works due to its design). So far, I'm satisfied and can finally enjoy the car.

How many kilometers have you driven so far? I've replaced practically everything in my car (2022 model) and it works flawlessly. There's no grinding or knocking between first and second gear, but the flywheel/dual mass flywheel still grinds when starting the combustion engine. I've driven 7,000 km. The grinding from the new flywheel returned after 1,500 km. Apparently, Mazda is working on a new, improved version.