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CX-60 Problems

165795 Views 1439 Replies 110 Participants Last post by  Chopperbob
Well the all new CX-60 has been released in EU and UK and soon Australia etc.

As there is no sub forum or specific dedicated CX-60 Forum URL (IMO there should be as the CX-70 is not the same car) there have been a number of production issues on release with this model.

1) There was a stop sale related to the non production install @ Mazda Japan factory of a 20 AMP Safety Fuse in rear of trunk in related to cars main Battery in CX-60 PHEV, hopefully ALL should have been rectified before being sold to customers with the installation of a 20 AMP Fuse module.
Electrical wiring Cable Wire Electrical supply Auto part


2) All Shock Absorbers front and rear and the Front and Rear Sway Bars were installed @ Mazda Factory with not ideal specifications resulting of a bumpy wallowing ride comfort on undulating roads, and on paved roads a hard feel inside cabin resulting in unstable ride, The fix is to renew all shocks and sway bars front and rear.

3) Cars Infotainment System (Mazda Connect) on initial production shipment (about 300 cars) had out of specification Firmware Version 12006 was installed and requires updating to correct CMU_7000C0A-EU07_14004.kwi firmware.
Again this should have been updated by the selling Mazda Dealer, however I have already been contacted by an owner in Europe where his Mazda Connect was not updated. I subsequently on his request supplied him with correct file 14004 with full update instructions (very easy), you WILL need a USB C Flash Drive preferably as small as you can get below 32GB. (do not use USB A to C Adapter).

To find out what version of Firmware for your Mazda Connect is in your CX-60 do the following..
1. Turn the ignition to ACC or to ON.
2. Select ”Settings” on the Home screen.
3. Select “System Setting”.
4. Select “System Information”.
5. Select “Version Information”.
6. See 'System Software'
Version Number like 12004 is revealed, it should be 14004 or higher, if it is lower than 14004 then you can update it.

Happy to help owners who need clarification, please privately message me in regard to Mazda Connect Update File as they can not be posted within any forum. Message me by clicking on my Avatar here and then Message or Start Conversation and click on that with your request.
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Anyone with confirmed cause or solution for that whining sound when shifting around 57kmh on PHEV?
Anyone with confirmed cause or solution for that whining sound when shifting around 57kmh on PHEV?
I have that too, it always occurs when shifting to the 6th gear as far as I could tell. But, I suspect it's not an issue, probably all do the same due to some technical reason.
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I have that too, it always occurs when shifting to the 6th gear as far as I could tell. But, I suspect it's not an issue, probably all do the same due to some technical reason.
Hello, just joined and taken delivery of a CX60 Phev, I like it so far

More of a nice to have, but has anyone been able to add the radio station logos to the touchscreen, it all just looks rather dull on the screen with out them and just the grey placeholders?

Thanks in advance
ASH8 have a update file, that you can apply to HMI
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My car is (since monday) currently at the repair shop, for a new type of driveshaft, in addition it needs a new rear gear, and a rack and pinion unit due to a dead center
Any luck with the new type of driveshaft? 🙂
Any luck with the new type of driveshaft? 🙂
I haven't got the car back yet :unsure:
I haven't got the car back yet :unsure:
Ah damn it, let’s hope for the best! 😃
Окачването ми след 1 месец и 17 дни е около 5000 км. Някакви коментари към маркировките?

Трябва ли да изглежда така след 1,5 месеца 5000 км? Това трябва да е актуализираното окачване. Мисля, че белезите са странни.

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със сигурност окачването ти е едно от първите. Идентичен е с моя - произведен е на 14 септември
A quick update:

Car has been left in the garage on Wednesday and had a chat with them this morning and can report the following :
- 12V battery warning - still no luck. Reprogramming procedure performed, new battery fitted, current battery left on charge overnight using 17V input to regenerate it - still no luck and a chime and warning message on the dash as soon as they switch the car off.

- Driver personalisation system - Mazda technician is stuck with it. My car (produced in Feb 2023) has the newest recognition software version (compare to the demo they have) and at the moment they have no solution for the camera not recognising myself when I enter the car. It has also been confirmed that the software I have does not have option to select new driver height to set the optimal driving position. They are waiting now for the decision from Mazda UK what to do next.


- vibrating driver glass mirror when driving - I have pointed out to them to the service note TSB R119/22. I have been told that apparently this TSB is not applicable for my car as my VIN is not on the list. Does anyone have a copy of the TSB so I can check it? This will not be resolved until new TSB is in place even that they acknowledge the fact, that this is a safety concern.

Will keep you updated.
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A quick update:

Car has been left in the garage on Wednesday and had a chat with them this morning and can report the following :
- 12V battery warning - still no luck. Reprogramming procedure performed, new battery fitted, current battery left on charge overnight using 17V input to regenerate it - still no luck and a chime and warning message on the dash as soon as they switch the car off.

- Driver personalisation system - Mazda technician is stuck with it. My car (produced in Feb 2023) has the newest recognition software version (compare to the demo they have) and at the moment they have no solution for the camera not recognising myself when I enter the car. It has also been confirmed that the software I have does not have option to select new driver height to set the optimal driving position. They are waiting now for the decision from Mazda UK what to do next.


- vibrating driver glass mirror when driving - I have pointed out to them to the service note TSB R119/22. I have been told that apparently this TSB is not applicable for my car as my VIN is not on the list. Does anyone have a copy of the TSB so I can check it? This will not be resolved until new TSB is in place even that they acknowledge the fact, that this is a safety concern.

Will keep you updated.
Reject the car while you still can.

I fear this 12V warning is going to plague me as well, they already tried to fix it and the recall work didn't.

. They have two appointments for it, one next week and one in a month, at that point if the car dosent come out with everything fixed and it stays fixed, it will be going back to them.
I fear this 12V warning is going to plague me as well, they already tried to fix it and the recall work didn't.
OK.
I have ordered this:

We have a solution to your problems with battery!

I will put in on battery and it allow to monitor with 30 days memory. Question is: Is it fault with warning or is it low battery indeed. Why none is reporting problems with startup instead of warning?
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OK.
I have ordered this:

We have a solution to your problems with battery!

I will put in on battery and it allow to monitor with 30 days memory. Question is: Is it fault with warning or is it low battery indeed. Why none is reporting problems with startup instead of warning?
Probably it is the problem of low voltage. Southeastern Dashcam detected it.
Probably it is the problem of low voltage. Southeastern Dashcam detected it.
OK.
I have ordered this:

We have a solution to your problems with battery!

I will put in on battery and it allow to monitor with 30 days memory. Question is: Is it fault with warning or is it low battery indeed. Why none is reporting problems with startup instead of warning?
You see this is the real interesting and bizarre thing about it.

My dashcam tells me the battery is approaching low voltage and shuts itself down, I get notifications on the app. This has only started to happen AFTER the recall was done.

BUT, the car has never failed to start, and doesn't even remotely sound like it is struggling when turning over because of a low battery. The battery seems to charge because the dashcam dosent send me low battery notifications straight away after a long drive, it takes a few days of short trips or standing still.

There could be multiple issues at play all at the same time

- the 12V warning is a bug in the canbus/software
  • the battery is on its way out from either being a badge batch or being stood in the docks in Japan and on the boat for months without being charged
  • there is drain somewhere but not enough to kill the battery unless left for a week or two (had lots of owners finding this on facebook owners groups)
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I know of 2 owners here in Denmark who had low voltage problems, it was fixed with an SSP-AP015A. (special service program)
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I know of 2 owners here in Denmark who had low voltage problems, it was fixed with an SSP-AP015A. (special service program)
I don't think any of the current methods solve it on the Diesel, I've had a smorgasbord of things tried and all have failed but I'll mention this specifically to ensure its been one of the things tried.

If its not solved next week at an afternoon appointment, Mazda UK are sending someone from Technical in June to look at it. By then I probably will have ripped the buzzer out anyway.
Car collected from the dealership after three days.
At the moment there is no 12v warning.

I know it's too early to celebrate so let's wait few days.
They took the battery out. Charged it overnight, put in the car, drive for just over 30 minutes (and they have been monitoring the battery charge from the car), disconnected the battery post drive for over an hour and put it back in.
Apparently that way car "learned" the new battery status.
I'm not sure how true it is, but all I know is that there is no warning.

Driver recognition system has been re-installed and it also seems to work as expected.

Driver mirror has not been done yet. New TSB will be issued soon to cover my VIN.
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Car collected from the dealership after three days.
At the moment there is no 12v warning.

I know it's too early to celebrate so let's wait few days.
They took the battery out. Charged it overnight, put in the car, drive for just over 30 minutes (and they have been monitoring the battery charge from the car), disconnected the battery post drive for over an hour and put it back in.
Apparently that way car "learned" the new battery status.
I'm not sure how true it is, but all I know is that there is no warning.

Driver recognition system has been re-installed and it also seems to work as expected.

Driver mirror has not been done yet. New TSB will be issued soon to cover my VIN.
Fingers crossed its sorted for you!

The likes of Audi, you do need to 'tell' the car through Vagcom that it has a new battery, I wasn't aware Mazda needed this, or how you can do it.

Mine was this way when I brought it home after the recall update. It worked fine.

I found what 'retriggered' it, was the phantom boot opening ghost had visited and the tailgate have opened itself in the night, causing the battery level to drop. This set off the Low 12V Warning which didn't clear when the battery was recharged.

So if there is some process to this learning function, I'd love to know what it is. Could you ask them?
So if there is some process to this learning function, I'd love to know what it is. Could you ask them?
Will do.
Will call or visit them on Monday
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- the 12V warning is a bug in the canbus/software
  • the battery is on its way out from either being a badge batch or being stood in the docks in Japan and on the boat for months without being charged
  • there is drain somewhere but not enough to kill the battery unless left for a week or two (had lots of owners finding this on facebook owners groups)
First option that battery is broken after almost 2 month of low voltage keeping. Battery may by keep longer if outside of car but in car we always have some even low battery draining. If any battery go to low voltage, the state never be the same. In many manuals we have information that battery must be keep at 80% if device is not in use.


I know it's too early to celebrate so let's wait few days.
They took the battery out. Charged it overnight, put in the car, drive for just over 30 minutes (and they have been monitoring the battery charge from the car), disconnected the battery post drive for over an hour and put it back in.
Apparently that way car "learned" the new battery status.
I'm not sure how true it is, but all I know is that there is no warning.
It may be connected with the first one. Car remember some level of voltage from the beginning. Now is not the same, so we have warning from system, but battery is a little bit worser due to 2 month of transportation. It may be still in good state but not the same one.

I have installed monitor, it's continuous test with 30 days memory. Connected on battery directly.


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First option that battery is broken after almost 2 month of low voltage keeping. Battery may by keep longer if outside of car but in car we always have some even low battery draining. If any battery go to low voltage, the state never be the same. In many manuals we have information that battery must be keep at 80% if device is not in use.




It may be connected with the first one. Car remember some level of voltage from the beginning. Now is not the same, so we have warning from system, but battery is a little bit worser due to 2 month of transportation. It may be still in good state but not the same one.

I have installed monitor, it's continuous test with 30 days memory. Connected on battery directly.


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Do you also have this problem?
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