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#1,361 ·
BlazeForth said:
That's what I am doing as well, sending mails to Mazda UK. They told me to do a PQI with nearby dealer. But my dealer is adamant that it's normal and there is no suspension swap bulletin active for UK at the moment.
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If you've had the first PHEV one, then there isn't, sadly, on non of the models.

Japanese owners are also complaining a lot as well.

My dad went to test drive one of the PHEV's out of curiosity when I began complaining about the ride, his exact phrase was 'Are they taking the piss@$@@!' . He actually took it back the dealership after twenty minutes in disbelief how bad the ride was. Obviously, the diesel is much better, but its still overall, bad and Mazda are certainly losing business in the UK because of it. I think they believe that their overstock of cars ahead of orders and the fleet car BIK will sell enough cars not to worry about public perception.

But that overstock and bad press lowers owners resale values. My month old, 1000 miles £52k car is now valued at £34k on WBAC because of the sheer number of these cars on the market. Thats some mega depreciation.
 
#1,362 ·
Southeastern said:
If you've had the first PHEV one, then there isn't, sadly, on non of the models.

Japanese owners are also complaining a lot as well.

My dad went to test drive one of the PHEV's out of curiosity when I began complaining about the ride, his exact phrase was 'Are they taking the piss@$@@!' . He actually took it back the dealership after twenty minutes in disbelief how bad the ride was. Obviously, the diesel is much better, but its still overall, bad and Mazda are certainly losing business in the UK because of it. I think they believe that their overstock of cars ahead of orders and the fleet car BIK will sell enough cars not to worry about public perception.

But that overstock and bad press lowers owners resale values. My month old, 1000 miles £52k car is now valued at £34k on WBAC because of the sheer number of these cars on the market. Thats some mega depreciation.
Click to expand...
True with depreciation, there is already 100s of CX60s already available in autotrader. I came to CX60 because previously I was in order for an X1 and we didn't got a build week after waiting 6 months. But it seems it's the same issues with X1 as many reporting transmission and software issues.
The ride was relatively firm like CX60, but it didn't affect much of the passengers in back. But this one, I can feel rear of the car bouncing on speed bumps. My wife told me sometimes they do feel the bouncy effect in stomach and we believe it will be hurting our baby as well. And now I am doing 5-10mph on 20mph roads with £50k car.
 
#1,363 ·
Southeastern said:
If you've had the first PHEV one, then there isn't, sadly, on non of the models.

Japanese owners are also complaining a lot as well.

My dad went to test drive one of the PHEV's out of curiosity when I began complaining about the ride, his exact phrase was 'Are they taking the piss@$@@!' . He actually took it back the dealership after twenty minutes in disbelief how bad the ride was. Obviously, the diesel is much better, but its still overall, bad and Mazda are certainly losing business in the UK because of it. I think they believe that their overstock of cars ahead of orders and the fleet car BIK will sell enough cars not to worry about public perception.

But that overstock and bad press lowers owners resale values. My month old, 1000 miles £52k car is now valued at £34k on WBAC because of the sheer number of these cars on the market. Thats some mega depreciation.
Click to expand...
Mine's manufactured on Nov 2022. Does that mean my car is entitled for the suspension swap?
 
#1,364 · (Edited)
BlazeForth said:
Mine's manufactured on Nov 2022. Does that mean my car is entitled for the suspension swap?
Click to expand...
As the new courtesy suspensions swap was issued at around this time then there is next to no probability of yours being done at the factory, in my opinion.

The bouncing you describe is literally the main reason that Mazda offered the swap, so I think, try a didferent dealer. The dealers get paid by Mazda to do the swap so it seems odd why they arent honouring that.
 
#1,365 ·
BlazeForth said:
True with depreciation, there is already 100s of CX60s already available in autotrader. I came to CX60 because previously I was in order for an X1 and we didn't got a build week after waiting 6 months. But it seems it's the same issues with X1 as many reporting transmission and software issues.
The ride was relatively firm like CX60, but it didn't affect much of the passengers in back. But this one, I can feel rear of the car bouncing on speed bumps. My wife told me sometimes they do feel the bouncy effect in stomach and we believe it will be hurting our baby as well. And now I am doing 5-10mph on 20mph roads with £50k car.
Click to expand...
Likewise, my elderly mum cant go for trips above an hour in my car as of the suspension. She gets exhausted after a period and says she feels like shes been on a rollercoaster at the fair.
 
#1,366 ·
Southeastern said:
As the new courtesy suspensions swap was issued at around this time then there is next to no probability of yours being done at the factory, in my opinion.

The bouncing you describe is literally the main reason that Mazda offered the swap, so I think, try a didferent dealer. The dealers get paid by Mazda to do the swap so it seems odd why they arent honouring that.
Click to expand...
Yes, contacting another dealers at the moment.
 
#1,368 ·
My very helpful local Mazda dealer (J Banks Group) has today been able to confirm the following information obtained from Mazda HQ;...

1. PHEVS with a VIN number exceeding 111656 have already been factory fitted with the revised shock absorbers.

a) However, this VIN sequence doesn't necessarily apply to any CX-60 Diesels (this caveat is simply because he didn't check the status of any Diesels).
b) This information explains why I have not had any of the problems with my PHEV (my PHEV car was delivered to the dealer early March 2023 with a higher VIN).
c) The dealership continues to replace shock absorbers on some earlier cars at the behest of the owner (as 'ride' is subjective.)

2. Tomorrow, they will perform the following software upgrades relevant to my car (they have only just had this information confirmed by Mazda, albeit mentioned in this forum);

a) Instrument Cluster Blackout Concern (#AP013A) for CX-60 PHEV which is a reprogramming of the Instrument Cluster with MDARS.
b) 12V Battery running out (#AP015A) for CX60 - PHEV is the reprogramming of 2 modules individually, the ESU or Electric Supply Units and BCM or Body Control Units via MDARS.
c) An upgrade to the cameras - this is to reduce the sensitivity of the I-Activsense system (I have not seen this upgrade mentioned in the Forum).
d) There is an upgrade that might assist with the MagSafe wireless charging issues for I-Phone 12 and 13.
e) He did say that other owners should NOT automatically assume these will apply to their cars. For example;
f) Apparently, the recall for Improper indication of the fuel tank gauge (#AP020A) for CX-60 PHEV is NOT relevant for my car (presumably, this was already resolved at the factory).
g) This will explain why I have no cause to moan about fuel gauge and estimated range issues.

Hopefully this will end the speculation about what Mazda has (or hasn't) done at a factory level and confirm what some dealers are doing to resolve customer satisfaction. I can't fault this dealership, nor the car, beyond its fickle wireless charging (not a deal breaker for me). However, I was becoming paranoid looking for problems that don't exist in later production models because of the repeated moans in this forum. Early PHEV owners have had justification, but perhaps we can move on wherever Mazda and their dealers are clearly willing to resolve the issues?
 
#1,369 · (Edited)
Noah4x4 said:
My very helpful local Mazda dealer (J Banks Group) has today been able to confirm the following information obtained from Mazda HQ;...

1. PHEVS with a VIN number exceeding 111656 have already been factory fitted with the revised shock absorbers.

a) However, this VIN sequence doesn't necessarily apply to any CX-60 Diesels (this caveat is simply because he didn't check the status of any Diesels).
b) This information explains why I have not had any of the problems with my PHEV (my PHEV car was delivered to the dealer early March 2023 with a higher VIN).
c) The dealership continues to replace shock absorbers on some earlier cars at the behest of the owner (as 'ride' is subjective.)

2. Tomorrow, they will perform the following software upgrades relevant to my car (they have only just had this information confirmed by Mazda, albeit mentioned in this forum);

a) Instrument Cluster Blackout Concern (#AP013A) for CX-60 PHEV which is a reprogramming of the Instrument Cluster with MDARS.
b) 12V Battery running out (#AP015A) for CX60 - PHEV is the reprogramming of 2 modules individually, the ESU or Electric Supply Units and BCM or Body Control Units via MDARS.
c) An upgrade to the cameras - this is to reduce the sensitivity of the I-Activsense system (I have not seen this upgrade mentioned in the Forum).
d) There is an upgrade that might assist with the MagSafe wireless charging issues for I-Phone 12 and 13.
e) He did say that other owners should NOT automatically assume these will apply to their cars. For example;
f) Apparently, the recall for Improper indication of the fuel tank gauge (#AP020A) for CX-60 PHEV is NOT relevant for my car (presumably, this was already resolved at the factory).
g) This will explain why I have no cause to moan about fuel gauge and estimated range issues.

Hopefully this will end the speculation about what Mazda has (or hasn't) done at a factory level and confirm what some dealers are doing to resolve customer satisfaction. I can't fault this dealership, nor the car, beyond its fickle wireless charging (not a deal breaker for me). However, I was becoming paranoid looking for problems that don't exist in later production models because of the repeated moans in this forum. Early PHEV owners have had justification, but perhaps we can move on wherever Mazda and their dealers are clearly willing to resolve the issues?
Click to expand...
The PHEV VIN is incorrect, based on my PHEV VIN.

The damper change wasnt just for 'subjective' ride quality, the bouncing effect was dangerous and once it was put onto Youtube, a car showing the severity of it, Mazda acted with a courtesy swap. Imo, they never made it an official recall as it would be expensive.

There has never been a recall for diesel suspension as the dampers did not need to be overly pressured to cope with the PHEV weight. I suspect the courtesy swap for the PHEV is to fit the diesel dampers, I might try and confirm that when my car is on the ramps next.

The software and firmware is all old stuff that ASH has already reported the TSB's and Recalls for it all before now, you didn't need your dealer to tell you this, its been on this forum way before now. Some of it stretch back to the start of the year. Amusing in some ways, as these are all things that are supposed to be 'part of later cars' which some declare as the holy grail, but it seems they aren't much dissimilar to early cars, which is what I have said, having owned both.

So no, 'we' wont move on all until all things are fixed. As currently they aren't. Im waiting 50 days for their second attempt at the Low 12V Warning, amongst other things, as are other owners. If you want to fluff yourself over your car then go right ahead, but this being the 'problems' thread, it is exactly just that, FOR PROBLEMS.

Even a few former 'golden car' owners now have problems as well. Driveshafts, suspension etc.
 
#1,372 ·
Noah4x4 said:
My very helpful local Mazda dealer (J Banks Group) has today been able to confirm the following information obtained from Mazda HQ;...

1. PHEVS with a VIN number exceeding 111656 have already been factory fitted with the revised shock absorbers.

a) However, this VIN sequence doesn't necessarily apply to any CX-60 Diesels (this caveat is simply because he didn't check the status of any Diesels).
b) This information explains why I have not had any of the problems with my PHEV (my PHEV car was delivered to the dealer early March 2023 with a higher VIN).
c) The dealership continues to replace shock absorbers on some earlier cars at the behest of the owner (as 'ride' is subjective.)

2. Tomorrow, they will perform the following software upgrades relevant to my car (they have only just had this information confirmed by Mazda, albeit mentioned in this forum);

a) Instrument Cluster Blackout Concern (#AP013A) for CX-60 PHEV which is a reprogramming of the Instrument Cluster with MDARS.
b) 12V Battery running out (#AP015A) for CX60 - PHEV is the reprogramming of 2 modules individually, the ESU or Electric Supply Units and BCM or Body Control Units via MDARS.
c) An upgrade to the cameras - this is to reduce the sensitivity of the I-Activsense system (I have not seen this upgrade mentioned in the Forum).
d) There is an upgrade that might assist with the MagSafe wireless charging issues for I-Phone 12 and 13.
e) He did say that other owners should NOT automatically assume these will apply to their cars. For example;
f) Apparently, the recall for Improper indication of the fuel tank gauge (#AP020A) for CX-60 PHEV is NOT relevant for my car (presumably, this was already resolved at the factory).
g) This will explain why I have no cause to moan about fuel gauge and estimated range issues.

Hopefully this will end the speculation about what Mazda has (or hasn't) done at a factory level and confirm what some dealers are doing to resolve customer satisfaction. I can't fault this dealership, nor the car, beyond its fickle wireless charging (not a deal breaker for me). However, I was becoming paranoid looking for problems that don't exist in later production models because of the repeated moans in this forum. Early PHEV owners have had justification, but perhaps we can move on wherever Mazda and their dealers are clearly willing to resolve the issues?
Click to expand...

Thanks for sharing. Nice to read some positivity about issues being resolved.
 
#1,373 · (Edited)
thomas.fjeldsted said:
My suspension after 1 month and 17 days app 5000 km. Any comments to the marks ?

Is it suppose to look like this after 1,5 months 5000 km? This should be the updated suspension. I am thinking the marks are strange.

View attachment 360
Click to expand...
this is what I see for mine. Tried to get the part number , but a bit difficult position to take photo.
It seems we got the same suspension.
Does this mean mine came with an updated suspension!

Image

Image

Image
 
#1,374 ·
Is it possible that the suspension (also creaking) can be improved by Mazda on existing cars? Is there such technical possibility? Or only in cars after facelifting after construction changes?
 
#1,375 ·
Southeastern said:
Have you seen how much of the butyl material and the thickness of it that Mazda allocate to the dealer for the job? Its woefully pathetic, around 30cm of the stuff, and about 1mm thick.

My dealer is going to do the whole job again free of charge either with more of the Mazda stuff or they are happy for me to take my own and they will cover the entire of the inside doors.
Click to expand...
Yes i have, to be honest with you i find its enough on the PHEV, i can´t complain at all. But then again my dealer did all 4 doors and i have no idea how much they fitted.

Just read through that Autocar review. Where they write; Handling and Stability..... "On German roads that would be entirely true".... Oh how wrong you can be 😂
 
#1,376 ·
Lee said:
Yes i have, to be honest with you i find its enough on the PHEV, i can´t complain at all. But then again my dealer did all 4 doors and i have no idea how much they fitted.

Just read through that Autocar review. Where they write; Handling and Stability..... "On German roads that would be entirely true".... Oh how wrong you can be 😂
Click to expand...
Is the suspension bad for you too? I've never been to Germany but the way journalists write about it, the roads are like the holy grail of spirit level surfaces :)
 
#1,377 ·
Hello, just joined and taken delivery of a CX60 Phev, I like it so far

More of a nice to have, but has anyone been able to add the radio station logos to the touchscreen, it all just looks rather dull on the screen with out them and just the grey placeholders?

Thanks in advance
 
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