Possibly because you keep commenting on it? lol.
'Operate to BSI standards'...unless the technician is having a bad day right? You believe too much of what you are told! Its all just waffle. If its a good job, it will be a good job, if its a shit job, it will be a shit job. Sure they will fix it, but as we have seen with my rear bumper, the fix isn't always as good as the original and then your car is that way for life.
Nothing is trivial in this day and age in my opinion.