Mazda CX-70 Forum banner

Windscreen cracked 馃槥

1593 Views 66 Replies 9 Participants Last post by  Southeastern
2
Today, while I was in motorway suddenly a crack appeared in my windscreen. I don't know what to do. Never faced any issue like this previously. Looks like a quality issue for me. What should I do now?
Hood Vehicle Motor vehicle Automotive tire Automotive exterior

Cloud Sky Street light Road surface Plant
See less See more
41 - 60 of 67 Posts
No, that was just another Philip Matson myth I think, theres certainly no heated screen button.

I prefer it this way as I hate being able to see the heating elements in my field of vision.
Nope, not a myth of mine, I prefer facts
Nope, not a myth of mine, I prefer facts
Oh, we thought Phil was Noah :) I will ammend!
Looks like they solved the undersupply which is good news for all.

Can't imagine copies being made already, but just make sure you check and insist if not.

You'll see the Mazda logo on the lower passenger side when it arrives if its OEM.

This may be the technicians first CX60 windscreen he/she will be doing, so just make sure they apply the bond liberally, theres nothing like getting windnoise from the A pillars after a new screen goes in (I speak from experience and three screens on one car!)
Got a call from National and they told me they will have to order it from Mazda and get stock from there. So they will let me know tomorrow when they get confirmation of the delivery date from Mazda. Thanks about the A pillar issue info, I will definitely keep a check on that one. I was also probably thinking to get the car to Mazda dealer for a check after windscreen replacement. My dealer told me if you have any issues with ADAS or anything, I can take it to them.
  • Like
Reactions: 1
Have you tried reporting this crack under warranty to Mazda?
  • Like
Reactions: 1
Have you tried reporting this crack under warranty to Mazda?
Yes, took it to the dealer. Told me it's a stone chip and need replacement which won't come under warranty. The original price is somwhere around 拢1050, so they told me to get replacement done via insurance.
Yes, took it to the dealer. Told me it's a stone chip and need replacement which won't come under warranty. The original price is somwhere around 拢1050, so they told me to get replacement done via insurance.
Course they did , I doubt they have ever warranted a windscreen , I doubt any dealer has. Theres just no way of proving it..but if they keep on breaking and social media does its thing, there will be a lot of evidence to show a QC issue
  • Like
Reactions: 1
If there is no sign of stone how to explain to customer?
If there is no sign of stone how to explain to customer?
They use the dark art of 'bulls&*t'
Course they did , I doubt they have ever warranted a windscreen , I doubt any dealer has. Theres just no way of proving it..but if they keep on breaking and social media does its thing, there will be a lot of evidence to show a QC issue
i hope they won't 馃檭
Anyway I will buy additional insurance for windscreen...
Anyway I will buy additional insurance for windscreen...
Usually if you got a comprehensive one, windscreen/glass is inlcuded. But glass insurance will be a separate one and will not affect the main one. For Aviva, it won't affect the NCD and you can just make a claim by uploading some pics.
For Aviva, it won't affect the NCD and you can just make a claim by uploading some pics.
It does I am afraid, they just pretend like it doesn't. It's one of those 'dark arts' of the insurance racket.

NCD actually dosent really do what it says on the tin. Even if the claim is not your fault and say a bus swiped you when parked, they still add on to the premium for it.

You joined the Fb group, there's a few discussions about no fault claims going on over the past week, worth a read.
It does I am afraid, they just pretend like it doesn't. It's one of those 'dark arts' of the insurance racket.

NCD actually dosent really do what it says on the tin. Even if the claim is not your fault and say a bus swiped you when parked, they still add on to the premium for it.

You joined the Fb group, there's a few discussions about no fault claims going on over the past week, worth a read.
It's clearly mentioned in the website with no * Terms and conditions attached. So hopefully it doesn't. I had a go through the posts in FB group and there is so much windscreen cracks reported. Today I noticed I've got a paint chip in my bumper! 馃槕
See less See more
It's clearly mentioned in the website with no * Terms and conditions attached. So hopefully it doesn't. I had a go through the posts in FB group and there is so much windscreen cracks reported. Today I noticed I've got a paint chip in my bumper. no more words! 馃槕
View attachment 413

Come on, you must be old enough by now to understand what profit based private companies tell you isn't always the truth..

Someone has to pay the 拢1500 for your windscreen, it's not free from the magical windscreen fairies :)

Stone chips will become a fact of life with these cars (well any car but worse on these), my front bumper is now battered and it's only 1200 miles in! It's remarkable just how bad it is. Now you have a chip, you can see how thin the paint is.

My bodyshop remarked that the price of the paint is so expensive, the only way Mazda can do it for the 拢700 nominal fee is basically apply as little as possible. This also shows in the door shuts, inside boot etc not being painted with the pearl. I've just spent 拢600 on having a tiny graze repaired.

I WISH I had PPF'd the front end now I know how thin the paint is. It's going to cost more in repaints than it would have done just to have the film applied. Lesson definitely learnt.
Come on, you must be old enough by now to understand what profit based private companies tell you isn't always the truth..

Someone has to pay the 拢1500 for your windscreen, it's not free from the magical windscreen fairies :)

Stone chips will become a fact of life with these cars (well any car but worse on these), my front bumper is now battered and it's only 1200 miles in! It's remarkable just how bad it is. Now you have a chip, you can see how thin the paint is.

My bodyshop remarked that the price of the paint is so expensive, the only way Mazda can do it for the 拢700 nominal fee is basically apply as little as possible. This also shows in the door shuts, inside boot etc not being painted with the pearl. I've just spent 拢600 on having a tiny graze repaired.

I WISH I had PPF'd the front end now I know how thin the paint is. It's going to cost more in repaints than it would have done just to have the film applied. Lesson definitely learnt.
I know, but I am hopeful they won't. They charge us 拢2600 per year for insurance and for this glass replacement it's 拢115 excess payment. It seems our 7 year NCD isn't activated to this car, as we got another insurance on another car. Again hopefully the claim won't affect that then. And thinking of doing PPF.
I know, but I am hopeful they won't. They charge us 拢2600 per year for insurance and for this glass replacement it's 拢115 excess payment. It seems our 7 year NCD isn't activated to this car, as we got another insurance on another car. Again hopefully the claim won't affect that then. And thinking of doing PPF.
I'm nowhere near as cynical as @Southeastern 馃ぃ but even I would attest to insurance companies being a pack of ultra commercial charlatans!!
  • Like
  • Haha
Reactions: 2
I blame the suspension being too firm as the windscreen forms an element of the structural bond and the shocks from potholes are going right through the glass, but it's certainly emerging as a common occurrence.
If that were true, all TRULY hard (a.k.a. sporty) suspension cars' windshields wouldn't survive a drive home from the dealership :LOL: Not to mention the quite common user modifications to suspension, to lower the car and make it more sporty - I have been in cars where I could feel each of my teeth rattle in resonance with the road surface structure, and yet the windshield was quite fine, thank you.
If that were true, all TRULY hard (a.k.a. sporty) suspension cars' windshields wouldn't survive a drive home from the dealership :LOL: Not to mention the quite common user modifications to suspension, to lower the car and make it more sporty - I have been in cars where I could feel each of my teeth rattle in resonance with the road surface structure, and yet the windshield was quite fine, thank you.
Why? Would those manufacturers not use thicker glass than the cheap thin stuff Mazda use?

And yes, when lowering vehicles especially on older cars on overly firm suspension like cheap Aliexpress coilovers, this can result in cracked windscreens, seen it happen quite a lot.

Your argument is merely commenting on windscreen quality and a different chassis/structural system, so dosent make much sense to me as an arguement for the already known issue of windscreens cracking on the CX60.

But if you want to go with poor quality screens causing it, then yes you may have an alternative point. Either way, it dosent look good for Mazda.
How has a routine windscreen breakage insurance claim extended into 59 forum posts? Insurance approved Windscreen Replacement firms operate to BSI standards, offer lifetime guarantees and no claims manager will ever be blubbing when the real issue causing claims inflation and hence premium inflation is personal injury claims, where awards of 拢1M + are now common. I can assure Blazeforth that if Mazda can promptly supply the part, this should be a trivial matter.
41 - 60 of 67 Posts
Top