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Windscreen cracked 馃槥

1591 Views 66 Replies 9 Participants Last post by  Southeastern
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Today, while I was in motorway suddenly a crack appeared in my windscreen. I don't know what to do. Never faced any issue like this previously. Looks like a quality issue for me. What should I do now?
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Could you please share this link with CX60 cracked windscreen?
PM'd
Not sure I could ever trust an 'former insurance claims manager', the very person who will ensure they will do anything they can to protect the assets of the business and industry they work for. Literally one of the lowest moral and poor ethic industries there is, we all know the car insurance industry is a racket, so it's certainly not going to win any points on a motoring forum stating this. I remember how you wrote you were denying claims because of declared modifications on another thread.

As the vehicles have been out for a short time, it's unlikely any investigations will have taken place as yet. It will be interesting to see if this changes due to the level of cracked windscreens happened.

Blae - Ive PM'd you a link where you can read stories about similar CX60 cracked windscreens. Its worth googling stress fractures alongside stone chip ones, so you can make your own mind up. One has to think, why such a TINY stone chip, if it is one, causes an elongated cracks when you can see vehicles running with literal craters on their screens with no cracks. The pressure and exertion placed on a screen is immense, it makes up 45% of structural integrity. Compare that with poor roads, and overly reactive suspension that has little give and as you find 'bounces' and a lot of that additional stress is all transferred through the screen. It finds a tiny weakness, and boom. If you were running super soft plush suspension, I highly doubt it would happen as the additional stresses are reduced and 'comforted' (mitigated elsewhere). Its all very simple if you have ever built cars before. Run an older car say on firm coilovers and you can see the same thing happening.

Still, just a hypothesis, but one born out of scenarios witness and experience.

Now it could be that Mazda have a QC issue with their screens as well, so the two combined, not good.

Also, it's very well know that insurer premiums are raised for no fault claims - and this includes windscreen claims when with claims protection. Mine went up 拢75 because of it due a stone chip but Autoglass stating the whole screen needing replacing because it was in the line of vision and I have a friend who found 拢200 increase due to two windscreen claims. The insurers will tell often tell you you they don't increase premiums by they do often covertedly, and when challenged do state why. It's a very crooked industry so don't be surprised next year if you see an increase. It won't be mega, but it may be there.

Be careful driving with it, as even though its not in your field of view, if an accident happened, you know full well your insurers will use it as an excuse not to pay out, and the Police 'may' claim it contributed to it.

Either way, just get it sorted, you have too. But keep us posted if Mazda have finally sorted the lack of replacement screens as it will be good info for the other group.
I don't believe a tiny stone can create a 8" crack in windscreen. I've seen chips on windscreen from tiny stones, but not an entire crack that causes danger to the people inside.
I see similar posts in the fb group you've shared as well, some had crack within 1 week of ownership
.
I believe this will definitely increase our insurance which is already 拢2.3k per year for me and probably Mazda CX60's in general if more is reported. I've reported this to the dealer, and service manager told me they would need to order a new one, so might take a bit time.
I don't believe a tiny stone can create a 8" crack in windscreen. I've seen chips on windscreen from tiny stones, but not an entire crack that causes danger to the people inside.
I see similar posts in the fb group you've shared as well, some had crack within 1 week of ownership
.
I believe this will definitely increase our insurance which is already 拢2.3k per year for me and probably Mazda CX60's in general if more is reported. I've reported this to the dealer, and service manager told me they would need to order a new one, so might take a bit time.
The thing with glass is that luck is a big factor. There is a chance that you can collect a brick falling from an overpass hitting windscreen while driving 100km/h and nothing happens or have it completely shatterd by 1x1mm stone picked up from the road by car in front of you. Glass is very hard but if you hit the right "note"...
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I've booked in with Aviva insurance for windscreen replacement. Will they be fitting original Mazda glass or a third party one?
I've booked in with Aviva insurance for windscreen replacement. Will they be fitting original Mazda glass or a third party one?
I doubt it will be a pattern variant so soon after release and on such a new car, but easy to know when either National or Autoglass (or whoever doing it) speak to you about installation, they will be able to see if OEM has been ordered. Make sure you insist as its a new car.

How long till your appointment?
I doubt it will be a pattern variant so soon after release and on such a new car, but easy to know when either National or Autoglass (or whoever doing it) speak to you about installation, they will be able to see if OEM has been ordered. Make sure you insist as its a new car.

How long till your appointment?
Let me call National and see what they've got. Booked in for 30th next week. They said they need a whole day as it got ADAS and everything.
I doubt it will be a pattern variant so soon after release and on such a new car, but easy to know when either National or Autoglass (or whoever doing it) speak to you about installation, they will be able to see if OEM has been ordered. Make sure you insist as its a new car.

How long till your appointment?
Just to confirm what do you mean by pattern variant?
I doubt it will be a pattern variant so soon after release and on such a new car, but easy to know when either National or Autoglass (or whoever doing it) speak to you about installation, they will be able to see if OEM has been ordered. Make sure you insist as its a new car.

How long till your appointment?
Mazda dealer told me new Windscreens are in UK stock and can be delivered next day. So hoping National would get a hold on new OEM ones.
Mazda dealer told me new Windscreens are in UK stock and can be delivered next day. So hoping National would get a hold on new OEM ones.
Looks like they solved the undersupply which is good news for all.

Can't imagine copies being made already, but just make sure you check and insist if not.

You'll see the Mazda logo on the lower passenger side when it arrives if its OEM.

This may be the technicians first CX60 windscreen he/she will be doing, so just make sure they apply the bond liberally, theres nothing like getting windnoise from the A pillars after a new screen goes in (I speak from experience and three screens on one car!)
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Did i read that the screens have heating elements in them to help with the wipers not sticking to the screen? or was that another brand?
鈥淭he Technicians first鈥..鈥? I was under the impression from earlier comments that this was an Achilles Heel of the Mazda CX-60 and windscreen breakages are very common. Make your mind up!

Blazeforth can also be highly confident that it will be a Mazda OEM part and a satisfactory job concluded. The stated insurance company approved windscreen replacement services both operate to BSI 9001 2015 quality management, and Autoglass and National both offer a 鈥渓ifetime of ownership guarantee鈥 which means just that. If any problem develops over the period whilst you are the registered owner, they offer a no quibble guarantee. Sales of CX-60s are also so modest, I can鈥檛 see anybody rushing to manufacture windscreen clones. Also insurers undertake to replace 鈥渁s new鈥 any part in a vehicles first year of ownership, even if the vehicle is wholly written off.

I really think some folk should refrain from unjustified doom-mongering. Autoglass have 73,433 Trustpilot reviews and is rated 4.5/5 stars. National have 20,692 Trustpilot reviews and also rated 4.5/5. Where negative reviews do exist, it is generally due to delays sourcing OEM parts and buying a Mazda was our choice, so we should not blame insurers for any delay. But it鈥檚 no different to sourcing recommended Mercedes or Jaguar tyres. Kwikfit never have stock when you need them.
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Did i read that the screens have heating elements in them to help with the wipers not sticking to the screen? or was that another brand?
No, that was just another Noah myth I think, there's certainly no heated screen button.

I prefer it this way as I hate being able to see the heating elements in my field of vision.

鈥淭he Technicians first鈥..鈥? I was under the impression from earlier comments that this was an Achilles Heel of the Mazda CX-60 and windscreen breakages are very common. Make your mind up!

Blazeforth can also be highly confident that it will be a Mazda OEM part and a satisfactory job concluded. The stated insurance company approved windscreen replacement services both operate to BSI 9001 2015 quality management, and Autoglass and National both offer a 鈥渓ifetime of ownership guarantee鈥 which means just that. If any problem develops over the period whilst you are the registered owner, they offer a no quibble guarantee. Sales of CX-60s are also so modest, I can鈥檛 see anybody rushing to manufacture windscreen clones. Also insurers undertake to replace 鈥渁s new鈥 any part in a vehicles first year of ownership, even if the vehicle is wholly written off.

I really think some folk should refrain from unjustified doom-mongering. Autoglass have 73,433 Trustpilot reviews and is rated 4.5/5 stars. National have 20,692 Trustpilot reviews and also rated 4.5/5. Where negative reviews do exist, it is generally due to delays sourcing OEM parts and buying a Mazda was our choice, so we should not blame insurers for any delay. But it鈥檚 no different to sourcing recommended Mercedes or Jaguar tyres. Kwikfit never have stock when you need them.
Ah you had a day off and all was quiet and now you're back!

I think you have misunderstood the comment about the technician, so lets make a bit simpler for you.

Its likely it will be technicians first CX60 replacement as the car is so new.

Is that easy enough to understand? So for me, I'd be observing the install as the amount of windscreen repairs I have seen that have damaged A pillars and dashboards is quite unreal. Autoglass have gotten better, but they are still lazy technicians out there, and getting things repaired after it's happened is a ball ache, so why let it happen? Ask the technician to talk you through the install, and you can be sure they put the correct protective panels down to cover up the dash/a pillars etc. I like to make them aware that I am very OCD about my car and take very good care of it , as so many people don't car about theirs, in the hope they think 'better do this one properly as he will notice anything wrong!'

My Autoglass one turned up with a pattern variant screen the first time and installed it (as it was during Covid you could be outside with them) so I didnt know until it was installed. The tint was so much different to the rest of the other windows. So they they needed to come back and replace it with a genuine OEM one. Once this was done, the installer had not used enough bond, so there was wind noise through the edges. It then had to be replaced again, and the third time, third screen went fine. So as a forum is there to give your experience/view as you keep reminding us Phil, this is what I did to ensure Blaze that everything goes well with the swap.

Trust Pilot is NOT a credible source for reviews sadly. A company can purchase reviews quite easily for one, but Trustpilot offer a paid system that companies can purchase that allows reviews to be removed for tiny reasons, such as using a first name etc. A good example of this is Parcel2Go, they have around 100 reviews a day removed for various reasons like 'using a first name'. Parcel2Go ask for you to mention the advisors name in your review when they email out the 'please review us' emails. Its carefully designed so that if they don't like the review, it can be removed. A company will abuse this system and Trustpilot are happy for it to happen..as long as they pay.

..and that no quibble guarantee? lol. Just words.

Noah, you are clearly a lot older than some of us on here and live in a world that once existed but the universe is (sadly) a whole lot different now.

I am sure the screen swap will go fine, and just check its an OEM one before and on the day and be present during the install , there's no much else you can. Oh and video the car before hand, of the bonnet edge, a pillars, roof etc, so you cover yourself in the event of anything going wrong. Some windscreens techs do that themselves now as well. Keeps everyone safe.

One thing is for sure, I'd rather have windscreen replacement only companies do this work that your dealership, as there is a bit of an art to it.
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Found it . This is what i had read on the UK spec document

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Found it . This is what i had read on the UK spec document

View attachment 412
Isn't that in the wiper arm? Be interesting to see if they put a heating element in the screen at the bottom in the structural bond bit just for the wiper, it does say in the wiper finishing position so maybe?

I might have to go and investigate!
Isn't that in the wiper arm? Be interesting to see if they put a heating elements in the screen at the bottom just for the wiper, it does say in the wiper finishing position so maybe?

I might have to go and investigate!
I would say id check on mine but its just a figment of my imagination for another couple of months 馃ぃ
I would say id check on mine but its just a figment of my imagination for another couple of months 馃ぃ
lol

Its impossible to see unfortunately as the 'home' position is on the black structural bond bit of the screen. Still it does say it exists, so I am sure it does. Better than a full heated screen imo, but I live in the South, so we don't get sub zero mornings as much as elsewhere, others may crave a heated screen and don't mind seeing the elements.
lol

Its impossible to see unfortunately as the 'home' position is on the black structural bond bit of the screen. Still it does say it exists, so I am sure it does. Better than a full heated screen imo, but I live in the South, so we don't get sub zero mornings as much as elsewhere, others may crave a heated screen and don't mind seeing the elements.
Theoretically, i say that as i don't even own one yet - you could precondition the cabin or use the climate control timer on a frosty morning and set front and rear demisters to come on before you leave - effectively negating the need for a heated screen, as i said though, all theoretical 馃ぃ
Theoretically, i say that as i don't even own one yet - you could precondition the cabin or use the climate control timer on a frosty morning and set front and rear demisters to come on before you leave - effectively negating the need for a heated screen, as i said though, all theoretical 馃ぃ
Yes very true, I used that a lot on the PHEV.

Sadly, the Diesel dosent have remote start which is a massive oversight...so no toasty cabin for diesel owners. There will be outrage.
Yes very true, I used that a lot on the PHEV.

Sadly, the Diesel dosent have remote start which is a massive oversight...so no toasty cabin for diesel owners. There will be outrage.
I'm already outraged that the heated steering wheel is only heated on the sides 馃槀 - will have to start holding the steering wheel correctly when the car arrives 馃槺
I'm already outraged that the heated steering wheel is only heated on the sides - will have to start holding the steering wheel correctly when the car arrives 馃槺
It is properly rubbish, Your hands get warm, and then you go round a corner and you have to move your hands and its twice has cold as your hands were warmer than normal beforehand!
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