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Windscreen cracked 馃槥

1594 Views 66 Replies 9 Participants Last post by  Southeastern
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Today, while I was in motorway suddenly a crack appeared in my windscreen. I don't know what to do. Never faced any issue like this previously. Looks like a quality issue for me. What should I do now?
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If you think it鈥檚 a quality issue rather than a stone chip you need to get it inspected at your local dealer. Otherwise, get onto your insurance and see if you have windscreen replacement cover.

But, be careful how far you drive as it looks to me as it impedes your line of site which makes your car legally unroadworthy.
You are likely to be covered by your comprehensive motor insurance and usually broken windscreen claims do not incur any loss of no claims discount.
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We've seen around 15 of these this year in our CX60 owners group, its becoming common. I blame the suspension being too firm as the windscreen forms an element of the structural bond and the shocks from potholes are going right through the glass, but it's certainly emerging as a common occurrence.

The problem is, previously, Mazda don't have them in stock and Autoglass can't get them. It took some owners months to get a replacement. Hopefully this has improved since then and a container has arrived with stock.

I imagine you have fully comp insurance for a 拢50k car so you should have windscreen cover, although I know some of them present it as a 'cost' option these days.

There's no way you can get away with driving that if the old bill pull you as Brian says, field of vision, big no no I think.
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If you think it鈥檚 a quality issue rather than a stone chip you need to get it inspected at your local dealer. Otherwise, get onto your insurance and see if you have windscreen replacement cover.

But, be careful how far you drive as it looks to me as it impedes your line of site which makes your car legally unroadworthy.
I can see a small dot(size of tip of the pen). Also I don't feel the crack from inside. But if this is the case, I wonder if this will be a frequent issue as I do a lot motorways. Own a rav4, yaris for years and never had this issue.
It's not in my field of vision, I didn't see it untill my wife showed it to me. It's a bit higher from my vision.
Can feel a 鈥淪mall dot鈥? Sounds like a stone chip then. A common occurrence on UK roads. Let鈥檚 not blame everything on the CX-60 suspension.
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We've seen around 15 of these this year in our CX60 owners group, its becoming common. I blame the suspension being too firm as the windscreen forms an element of the structural bond and the shocks from potholes are going right through the glass, but it's certainly emerging as a common occurrence.

The problem is, previously, Mazda don't have them in stock and Autoglass can't get them. It took some owners months to get a replacement. Hopefully this has improved since then and a container has arrived with stock.

I imagine you have fully comp insurance for a 拢50k car so you should have windscreen cover, although I know some of them present it as a 'cost' option these days.

There's no way you can get away with driving that if the old bill pull you as Brian says, field of vision, big no no I think.
Mazda is right, its an expensive vehicle 馃檭

Can feel a 鈥淪mall dot鈥? Sounds like a stone chip then. A common occurrence on UK roads. Let鈥檚 not blame everything on the CX-60 suspension.
Does that mean a tiny stone (size of tip of the pen) can cause a 20 cm length of crack?
Seems lots of CX60 windscreens are going broke...so its either poor quality or something else. I know where I am hedging my bets. We will see more.

Does that mean a tiny stone (size of tip of the pen) can cause a 20 cm length of crack?
Its possible, as the 'beginning' of the crack means the glass strength is compromised, the rest is then done by extertions on the glass that rupture around the weakened area.

I've had a few stone chips on a windscreen but never a cracked windscreen.

That doesn't look like a stone chip to me though. A stone chip has to have a 'impact' crater from the stone hitting the glass and rupturing it. That to me, from the angle looks like a pressure/stress crack. Does the crack extend to the front pillar or just to the centre of the screen?

The black ring around the screen is its bond - its part of the structural integrity of the car, so all the shocks and vibrations the car experiences is transferred through the screen as it is the chassis etc. This is why I have my hypothesis seeing how many have needed replacing so far.

Either way, you gotta get it fixed. Do you have windscreen cover?
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Seems lots of CX60 windscreens are going broke...so its either poor quality or something else. I know where I am hedging my bets. We will see more.



Its possible, as the 'beginning' of the crack means the glass strength is compromised, the rest is then done by extertions on the glass that rupture around the weakened area.

I've had a few stone chips on a windscreen but never a cracked windscreen.

That doesn't look like a stone chip to me though. A stone chip has to have a 'impact' crater from the stone hitting the glass and rupturing it. That to me, from the angle looks like a pressure/stress crack. Does the crack extend to the front pillar or just to the centre of the screen?

The black ring around the screen is its bond - its part of the structural integrity of the car, so all the shocks and vibrations the car experiences is transferred through the screen as it is the chassis etc. This is why I have my hypothesis seeing how many have needed replacing so far.

Either way, you gotta get it fixed. Do you have windscreen cover?
yes the crack extends to the pillar and that's what I am worried as well. Had a checkon my insurance, and it seems I've got windscreen cover with some excess payment.
@BlazeForth
Can you post a picture of that "dot" zoomed in? From picture you posted it looks like it is not a cause of crack rather then a result of it.
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As a former insurance claims manager I can confirm that whilst this crack being caused by a dodgy suspension theory might suit other arguments promulgated by some persons in this forum it is highly unlikely to be a contributory factor. The Association of British Insurers and its Thatcham based research centre would be all over this if actual claims evidence suggested there was an inherent fault. Remember that all claims data is now mutually shared across the industry, and over twelve months, hence statistically significant data, is available.

Whilst a large stone will typically cause an impact crater, a tiny stone hitting a windscreen at motorway speeds often won鈥檛. Windscreens are laminated, contain heating elements and are surprisingly strong, and in these circumstances will often crack from the point of impact before potentially disintegrating into tiny non-sharp fragments. That secondary risk is the reason why this screen needs prompt replacement. It would also be an MOT failure if the car was of sufficient age. Insurers recognise such episodes as being unfortunate and one that cannot be mitigated by the insured driver. Hence, where windscreen cover is included, tend to NOT penalise the customer by loss of no claims discount, albeit an excess might apply. Frankly, many small stone chips are repairable by firms such as Autoglass, suffice to prevent a small chip deteriorating into a greater crack like this. But here, the crack was an immediate consequence and prompt replacement is essential.

All routine stuff for insurers and premiums are priced accordingly. Let鈥檚 not create any new CX-60 suspension drama. It鈥檚 a cracked windscreen!
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@BlazeForth
Can you post a picture of that "dot" zoomed in? From picture you posted it looks like it is not a cause of crack rather then a result of it.
that's the dot.
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On this picture it does look like something had hit the windscreen on that spot. On original one it looked like the "dot" was only above the crack which would be unusual if something hit it.
On this picture it does look like something had hit the windscreen on that spot. On original one it looked like the "dot" was only above the crack which would be unusual if something hit it.
Yes, really unfortunate it created a 20cm length crack.
Clearly a Stone chip. Impact enough to cause a crack. Routine insurance job.
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That looks very much like a stone chip.

Damn bad luck!!
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As a former insurance claims manager I can confirm that whilst this crack being caused by a dodgy suspension theory might suit other arguments promulgated by some persons in this forum it is highly unlikely to be a contributory factor. The Association of British Insurers and its Thatcham based research centre would be all over this if actual claims evidence suggested there was an inherent fault. Remember that all claims data is now mutually shared across the industry, and over twelve months, hence statistically significant data, is available.

Whilst a large stone will typically cause an impact crater, a tiny stone hitting a windscreen at motorway speeds often won鈥檛. Windscreens are laminated, contain heating elements and are surprisingly strong, and in these circumstances will often crack from the point of impact before potentially disintegrating into tiny non-sharp fragments. That secondary risk is the reason why this screen needs prompt replacement. It would also be an MOT failure if the car was of sufficient age. Insurers recognise such episodes as being unfortunate and one that cannot be mitigated by the insured driver. Hence, where windscreen cover is included, tend to NOT penalise the customer by loss of no claims discount, albeit an excess might apply. Frankly, many small stone chips are repairable by firms such as Autoglass, suffice to prevent a small chip deteriorating into a greater crack like this. But here, the crack was an immediate consequence and prompt replacement is essential.

All routine stuff for insurers and premiums are priced accordingly. Let鈥檚 not create any new CX-60 suspension drama. It鈥檚 a cracked windscreen!
Not sure I could ever trust an 'former insurance claims manager', the very person who will ensure they will do anything they can to protect the assets of the business and industry they work for. Literally one of the lowest moral and poor ethic industries there is, we all know the car insurance industry is a racket, so it's certainly not going to win any points on a motoring forum stating this. I remember how you wrote you were denying claims because of declared modifications on another thread.

As the vehicles have been out for a short time, it's unlikely any investigations will have taken place as yet. It will be interesting to see if this changes due to the level of cracked windscreens happened.

Blae - Ive PM'd you a link where you can read stories about similar CX60 cracked windscreens. Its worth googling stress fractures alongside stone chip ones, so you can make your own mind up. One has to think, why such a TINY stone chip, if it is one, causes an elongated cracks when you can see vehicles running with literal craters on their screens with no cracks. The pressure and exertion placed on a screen is immense, it makes up 45% of structural integrity. Compare that with poor roads, and overly reactive suspension that has little give and as you find 'bounces' and a lot of that additional stress is all transferred through the screen. It finds a tiny weakness, and boom. If you were running super soft plush suspension, I highly doubt it would happen as the additional stresses are reduced and 'comforted' (mitigated elsewhere). Its all very simple if you have ever built cars before. Run an older car say on firm coilovers and you can see the same thing happening.

Still, just a hypothesis, but one born out of scenarios witness and experience.

Now it could be that Mazda have a QC issue with their screens as well, so the two combined, not good.

Also, it's very well know that insurer premiums are raised for no fault claims - and this includes windscreen claims when with claims protection. Mine went up 拢75 because of it due a stone chip but Autoglass stating the whole screen needing replacing because it was in the line of vision and I have a friend who found 拢200 increase due to two windscreen claims. The insurers will tell often tell you you they don't increase premiums by they do often covertedly, and when challenged do state why. It's a very crooked industry so don't be surprised next year if you see an increase. It won't be mega, but it may be there.

Be careful driving with it, as even though its not in your field of view, if an accident happened, you know full well your insurers will use it as an excuse not to pay out, and the Police 'may' claim it contributed to it.

Either way, just get it sorted, you have too. But keep us posted if Mazda have finally sorted the lack of replacement screens as it will be good info for the other group.
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Could you please share this link with CX60 cracked windscreen?
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