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Unofficial fixes / workaround & after market fixes

1681 Views 41 Replies 8 Participants Last post by  kowalcp2
Hi, if anyone has managed to sort any of the issues we are facing either DIY or with aftermarket solutions could they post it here so we can all learn from your experience - thanks
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Hi, if anyone has managed to sort any of the issues we are facing either DIY or with aftermarket solutions could they post it here so we can all learn from your experience - thanks
Southeastern fixed most of the issues on his PHEV by selling it and purchasing a diesel 馃榿

Sorry Southeastern, couldn't help myself 馃檮
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Southeastern fixed most of the issues on his PHEV by selling it and purchasing a diesel 馃榿

Sorry Southeastern, couldn't help myself 馃檮
馃ぃ馃ぃ馃ぃ
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My PHEV was delivered to my dealer in early March 2023 and was already in transit from Japan when I ordered it (arrived within 10 days of my order!). I am told by my dealer that my PHEV does have the factory fitted improved suspension, which is probably why I am not complaining about it. The ride is firm, but not unacceptably so, and very much better than my former Mercedes that had run-flat low profile tyres.

My dealership has routinely been giving free suspension upgrades to any earlier cars at the behest of the owner. I have met a customer that has had this upgrade done and he was satisfied with the improvement. Interestingly, the Service Manager is currently driving a recently delivered Diesel demonstrator and that does NOT have the factory upgrade, and it is on his list of remedial jobs to do. I suggest that folk change dealer if this issue is not being promptly fixed. If you still don't like the ride, it is your prerogative to review it accordingly, but then you probably should have taken a longer test drive. With the number of potholes around my home, I would have noticed any ride issues within no time at all. More recent press reviews are noticeably more favourable and more in line with my experience of this car, albeit it is clear that during early production Mazda produced some lemons.

Yesterday, the following software upgrades relevant to my car were installed (note that my dealer has only just had this information confirmed by Mazda, albeit they were mentioned in this forum a few weeks ago);

a) Instrument Cluster Blackout Concern (#AP013A) for CX-60 PHEV which is a reprogramming of the Instrument Cluster with MDARS.
b) 12V Battery running out (#AP015A) for CX60 - PHEV is the reprogramming of 2 modules individually, the ESU or Electric Supply Units and BCM or Body Control Units via MDARS.
c) An upgrade to the cameras - this is to reduce the sensitivity of the I-Activsense system (I have not seen this upgrade mentioned in the Forum).
d) There is an upgrade that might assist with the MagSafe wireless charging issues for I-Phone 12 and 13.
He did say that other owners should NOT automatically assume these will apply to their cars. For example;
e) Apparently, the recall for Improper indication of the fuel tank gauge (#AP020A) for CX-60 PHEV is NOT relevant for my car (presumably, this was already resolved at the factory).

What I noticed on collection was an increase in sensitivity of the I-Activsense System. I did get an alarm when weaving between parked cars and was facing an oncoming vehicle. However, I then noticed that it had defaulted to a more aggressive setting. I lowered that and I am now not getting over sensitive alarms (but then I wasn't previously). Maybe my anticipation of danger and highly careful style of driving is a factor, or might it be that folk haven't worked out their best settings? I have ploughed through the 700 page manual and learned a good deal about my car that I would never have found by mere driving and knob twiddling.

What was significant to me was that I gained + 20 miles total estimated range on leaving the dealer (and he added no fuel) and after a 100% charge last night my car reported 35 miles estimated EV Range (my previous best was 32 miles estimated, but more often merely 28 miles). Both are now more in line with actual range which have felt was previously being under-estimated. I don't think this has anything to do with the recall (#AP020A) that I was told was not relevant to me as that involves re-routing fuel lines. To be fair, we do now have Summer temperatures, so that might be the encouragement the battery needed.

The wireless charger is now working much better. I occasionally still have to reposition my phone, but I am no longer getting the annoying wireless charger not working messages. I regularly use Magsafe chargers at home and it is critical that the phone is centred over them and the CX-60 is no different. Frankly, the better route is to use a USB cable in the centre console storage box.

I can't comment about the 12v battery issue as I have never experienced it, although I have witnessed its alarms throbbing in the showroom where the dealer now has a permanent power connection each display car. . I have the upgrade, but can't comment beyond that.

I remain upbeat about my car, but sympathise with those that are still driving a lemon. My dealer has bent over backwards to ensure customer satisfaction, but then I haven't been at war with either the dealer or Mazda.
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Oh that's good - how's your doors? Do you have the sound deadening fitted? My suspension seems really hard, harder than my sons focus st with a track pack - so miles to hard for an suv, Mine (the diesel) was delivered in May so I don't understand why these things weren't fixed
But to be fair I contacted the dealer today and he said bring it in and I will sort everything out, so I am willing to give him a chance, the doors,ride and 12v battery warning are the biggies for me
Oh that's good - how's your doors? Do you have the sound deadening fitted? My suspension seems really hard, harder than my sons focus st with a track pack - so miles to hard for an suv, Mine (the diesel) was delivered in May so I don't understand why these things weren't fixed
But to be fair I contacted the dealer today and he said bring it in and I will sort everything out, so I am willing to give him a chance, the doors,ride and 12v battery warning are the biggies for me.
I鈥檝e suffered none of these faults. Admittedly, the doors are not Rolls Royce, but nothing like as tinny as my wife鈥檚 Toyota Aygo. They fit precisely and I don鈥檛 get any wind noise. But what I have noticed is if my wife discards her seatbelt carelessly, the buckle will hang high (rather than slide down) and that will occasionally create an annoying rattle against the door.

I did mention that my service manager is currently custodian of a recently delivered diesel that hasn鈥檛 had the factory suspension upgrade. I suspect that Mazda is prioritising the PHEV give that the issue is more acute with its greater weight. But dealers do seem willing to replace shocks for either on request.
I鈥檝e suffered none of these faults. Admittedly, the doors are not Rolls Royce, but nothing like as tinny as my wife鈥檚 Toyota Aygo. They fit precisely and I don鈥檛 get any wind noise. But what I have noticed is if my wife discards her seatbelt carelessly, the buckle will hang high (rather than slide down) and that will occasionally create an annoying rattle against the door.

I did mention that my service manager is currently custodian of a recently delivered diesel that hasn鈥檛 had the factory suspension upgrade. I suspect that Mazda is prioritising the PHEV give that the issue is more acute with its greater weight. But dealers do seem willing to replace shocks for either on request.
is it possible for you to take a pic if your suspension with part number and post it here. I just want to compare with mine.
is it possible for you to take a pic if your suspension with part number and post it here. I just want to compare with mine.
Sorry do you mean my suspension or noah4x4
Sorry do you mean my suspension or noah4x4
@Noah4x4 's. If you got the updated one, you can too please. Just wanted to compare the part number.
Where do I find a part number? I don鈥檛 have a clue what I am looking for. Why not ask your dealer for confirmation and if dissatisfied ask him to replace your suspension?
The Diesel does not have any optional suspension 'upgrade' like the PHEV.

I wish @Noah4x4 would stop saying stuff like this, but it does show you how ill informed many dealers are and how gullible people are when they take their waffle at face value.

The PHEVS upgrade, to what I suspect are the Diesel dampers, is because of the rear bouncing issue that it experienced and could be dangerous and the ride was exceptionally poor.

There IS NO suspension alternative for the diesel whatsoever. It rides 50% better than the PHEV even on the PHEV's upgrade (weight related no doubt) but it will always be poor as thats the nature of the basic suspension installed.

There may be an upgrade in the future if enough people complain to their dealer, so keep complaining if you're not happy!

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I do find the placebo effect also interesting, like a software update fixing an wireless charging issue, when the charging issue has been detected as a heat transfer problem, and Mazda are working on a replacement wireless charger because of this. I wish I could absorb placebo effects , would make my life a whole lot easier especially with this car :)

Not sure anyone has been at 'war with their dealer' , I guess people would like their 拢52k cars fixed, and if a car has spent more time at the dealers workshop than on their driveway so soon after purchase, and still be faulty, I can't imagine anyone passively bending over and taking it like a low rent porn star on meth and saying 'thankyou'. Its more 'you have sold me something that doesn't work, fix it or refund me'.

The same way @Noah4x4 would be if he bought a tv that kept turning off while he watched Songs of Praise, (or maybe that's his wife doing it secretly when he changes the words to 'Oh Mazda come all ye faithful, you are my lord!')
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The Diesel does not have any optional suspension 'upgrade' like the PHEV.

I wish @Noah4x4 would stop saying stuff like this, but it does show you how ill informed many dealers are and how gullible people are when they take their waffle at face value.

The PHEVS upgrade, to what I suspect are the Diesel dampers, is because of the rear bouncing issue that it experienced and could be dangerous and the ride was exceptionally poor.

There IS NO suspension alternative for the diesel whatsoever. It rides 50% better than the PHEV even on the PHEV's upgrade (weight related no doubt) but it will always be poor as thats the nature of the basic suspension installed.

There may be an upgrade in the future if enough people complain to their dealer, so keep complaining if you're not happy!

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I do find the placebo effect also interesting, like a software update fixing an wireless charging issue, when the charging issue has been detected as a heat transfer problem, and Mazda are working on a replacement wireless charger because of this. I wish I could absorb placebo effects , would make my life a whole lot easier especially with this car :)

Not sure anyone has been at 'war with their dealer' , I guess people would like their 拢52k cars fixed, and if a car has spent more time at the dealers workshop than on their driveway so soon after purchase, and still be faulty, I can't imagine anyone passively bending over and taking it like a low rent porn star on meth and saying 'thankyou'. Its more 'you have sold me something that doesn't work, fix it or refund me'.

The same way @Noah4x4 would be if he bought a tv that kept turning off while he watched Songs of Praise, (or maybe that's his wife doing it secretly when he changes the words to 'Oh Mazda come all ye faithful, you are my lord!')
Wow - I think you just need to calm down dear
Blazeforth I've got the diesel and the suspension is so hard its ridiculous - like spine shattering hard - cars into dealers next week to be looked at and I will post if they change anything - if you want me to post part numbers tell me where to look for them and I will stick some pics on.
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Wow - I think you just need to calm down dear
I'm always calm, its just when someone keeps posting the same thing, that doesn't exist, it's worth making it clear, it doesn't exist. But boy I wish it did exist! as do you I feel!

Noah has a mission, he spends time signing up and writing on various Mazda based forums about how great his car is, and challenges others when others feel very differently as they are inundated with issues, as you are finding yourself.

That email above is from Mazda UK/Europe themselves btw. Their head office is in Dartford which is localish to me and the dealers I use here. They are sending out a Technical manager in June to try to solve some of the issues with my car, I'll certainly be chatting to him about the suspension. The problem is in part that a lot of people move to the CX60 from cars that had poor ride quality, so they feel the CX60 is a step up. Those that have come from cars with great ride quality realise how bad it is. Its also a car that is leased fairly cheaply, so some people are getting a much more quality car that they could potentially never afford on paper, so they don't expect more for their dollar as its already amazing to them for what they pay - whereas those that buy the car outright, expect a certain standard for the level of money they are parting with.

There is not a single professional journalist led review that has not commented how poor the suspension is. We are actually doing Mazda a favour by raising it continually, as it will increase their sales of the car once its sorted (and also our resale value)

But please keep complaining to your dealer about the suspension, as we can live in hope they offer some redesigned dampers to save having to spend a grand on the Koni's when they are released. Make sure they create a PQI.
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Blazeforth I've got the diesel and the suspension is so hard its ridiculous - like spine shattering hard - cars into dealers next week to be looked at and I will post if they change anything - if you want me to post part numbers tell me where to look for them and I will stick some pics on.
The part numbers he wants is off your dampers. They are on a white sticker. I have the suspicion the revised PHEV dampers are the diesel dampers but cannot confirm myself as the car is like usual, at the dealers workshop, but he still needs the revised PHEV dampers part numbers off someone who has had the swap to tally between them all as his dealer is telling him lies and he needs to prove it.

He has the bouncing rear suspension issue, the diesels dont suffer from this thankfully, just the brutal prostate busting ride.
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I don't think I am the one on a mission. At 150 posts this month, triple the number of any other, SouthEastern is the clear leader in that cause!

Everybody is entitled to an opinion and my Mazda CX-60 is a fine car. SouthEastern clearly bought one of the early problem PHEVS, then repeated the error by switching to a diesel that seemingly has a host of the same problems, which my car simply doesn't have. What is annoying me is that the resale values of perfectly good cars are now being undermined by repeated negative comments. Why didn't he simply reject both cars under his consumer rights? There are many CX-60 owners that have had the suspension upgrade and are now satisfied, but they are being drowned out. Yes, Mazda needs to sort out his car, but constantly arguing that others cannot have an acceptable car simply because his isn't satisfactory, isn't acceptable.
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I don't think I am the one on a mission. At 150 posts this month, triple the number of any other, SouthEastern is the clear leader in that cause!

Everybody is entitled to an opinion and my Mazda CX-60 is a fine car. SouthEastern clearly bought one of the early problem PHEVS, then repeated the error by switching to a diesel that seemingly has a host of the same problems, which my car simply doesn't have. What is annoying me is that the resale values of perfectly good cars are now being undermined by repeated negative comments. Why didn't he simply reject both cars under his consumer rights? There are many CX-60 owners that have had the suspension upgrade and are now satisfied, but they are being drowned out. Yes, Mazda needs to sort out his car, but constantly arguing that others cannot have an acceptable car simply because his isn't satisfactory, isn't acceptable.
Member of the forum since 2022 so not a great deal of posts but many posts and conversation that has helped bring about lots of changes that the likes of you benefit from such as the door insulation, the software changes. What you dont realise is that being complacent means nothing changes. Shouting loudly gets stuff to happen.

Imagine if those first adopters didn't exist and your car was one of the 鈥榣emons鈥 as you have described them? You鈥檇 be singing a different song then.

So to confirm, from your above statement, you believe purchasing a cx60 is a mistake and then a repetitive mistake if you try a different version? (Because you are tied in due to mega depreciation and dealers being wary of them because of the real reviews (youtubers don't count))

Interesting theory.

I notice you made no comment about the inaccuracy of your diesel suspension comment.

You dont need to worry about the vehicle depreciation, it's already rock bottom. It won't change until the issues are sorted and main press and journalists report it as such, which won't happen by complacency.

I would like Mazda to up the game and turn a good car into a great car and that's what forums and raising public awareness is for. But making stuff up and having people read it and march into their dealer for something that doesn't exist wont help in my opinion, just adds pressure on the dealers for no reason.

As an alternative, if you want to arrange with MAzda to give me a full refund on the car (and the small loss I made on the PHEV), including the money I have spent on it, then you will be able to have me silenced. Drop me a PM if you wish to take me up on that.
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Member of the forum since 2022 so not a great deal of posts but many posts and conversation that has helped bring about lots of changes that the likes of you benefit from such as the door insulation, the software changes. What you dont realise is that being complacent means nothing changes. Shouting loudly gets stuff to happen.

Imagine if those first adopters didn't exist and your car was one of the 鈥榣emons鈥 as you have described them? You鈥檇 be singing a different song then.

So to confirm, from your above statement, you believe purchasing a cx60 is a mistake and then a repetitive mistake if you try a different version? (Because you are tied in due to mega depreciation and dealers being wary of them because of the real reviews (youtubers don't count))

Interesting theory.

I notice you made no comment about the inaccuracy of your diesel suspension comment.

You dont need to worry about the vehicle depreciation, it's already rock bottom. It won't change until the issues are sorted and main press and journalists report it as such, which won't happen by complacency.

I would like Mazda to up the game and turn a good car into a great car and that's what forums and raising public awareness is for. But making stuff up and having people read it and march into their dealer for something that doesn't exist wont help in my opinion, just adds pressure on the dealers for no reason.

As an alternative, if you want to arrange with MAzda to give me a full refund on the car (and the small loss I made on the PHEV), including the money I have spent on it, then you will be able to have me silenced. Drop me a PM if you wish to take me up on that.
I'm always calm, its just when someone keeps posting the same thing, that doesn't exist, it's worth making it clear, it doesn't exist. But boy I wish it did exist! as do you I feel!

Noah has a mission, he spends time signing up and writing on various Mazda based forums about how great his car is, and challenges others when others feel very differently as they are inundated with issues, as you are finding yourself.
To be fair, you do seem to post innumerable posts on how bad the car is 馃檮

Perhaps we all need to find a middle ground and accept some people have crap cars, some middling, some very good, and some, like Noah, who is really enjoying his experience? 馃榿
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