My CX-60 suddenly developed sticky/notchy steering about 6 months in. ( purchased Dec 2022 ). I have seen other reports of this. Basically the steering will not move smoothly, you have to apply pressure then suddenly it moves, which at high speeds results in having to constantly correct the steering to try and stay in a straight line. First time into the dealer they said they couldn;t find anything. Second time updated steering module ( which turned out to be just software ) which fixed it for 3 weeks, and now it's back in. The dealer is saying they're not aware of other people with fault, Mazda are saying it's not a known issue. However having read other posts for sure other people have the same. It's due in again next week. Anyone else got similar ?
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SImonM
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Unfortunately it is.
I have a Mazda dealer (actually he is a multibrand dealer) less than 5 km from where I live, but will not gone use them (as I don’t trust them anymore).
I keep the service for the CX-60 with the dealer where I got the car from, even it’s a 100 km drive and another 100 drive back.
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In the United States, the NHTSA has begun an investigation into the Honda Civic's sticky steering wheel, which probably uses EPS made by the same manufacturer.
According to the information, the cause is presumed to be worm deformation of the EPS reducer and insufficient amount of grease, and it seems that the problem is more likely to occur in relatively new vehicles, in winter, or when driving in a straight line until the engine warms up.
EPS replacement is indicated on Honda TSB(23-037).
I believe that many CX-60 users are also troubled by sticky steering, but as an emergency measure until the EPS is replaced, try fully locking the steering wheel quickly to the left and right multiple times. It is more effective to lift up than to do it on the ground because you can turn it quickly.
My CX-60 has had its EPS replaced, but I didn't have any problems with sticky steering for two weeks after the emergency treatment.
According to the information, the cause is presumed to be worm deformation of the EPS reducer and insufficient amount of grease, and it seems that the problem is more likely to occur in relatively new vehicles, in winter, or when driving in a straight line until the engine warms up.
EPS replacement is indicated on Honda TSB(23-037).
I believe that many CX-60 users are also troubled by sticky steering, but as an emergency measure until the EPS is replaced, try fully locking the steering wheel quickly to the left and right multiple times. It is more effective to lift up than to do it on the ground because you can turn it quickly.
My CX-60 has had its EPS replaced, but I didn't have any problems with sticky steering for two weeks after the emergency treatment.
Here's an update on my situation .. Car was deemed by dealer as unfit to drive, and they ordered new steering rack. 4 weeks later no sign of it arriving. I emailed Mazda UK and asked them to confirm in writing whether or not there was a known issue with the steering on CX60. They did reply, and their reply was along the lines of "we are unable to give you the confirmation you require". I'll leave it up to you to arrive at your own conclusion on that.
It's all to do with the new year sales of production stock, ( in my opinion) who in their right mind would purchase a car that's going to give trouble (and dangerous trouble at that, within 5000 to 15000 kilometres) Mazda dont want a published recall at the busiest time of year. It's funny to me also, that your dealer and my dealer deemed the car unfit to drive,and Mazda can't comment, is it a stealth recall by Mazda,staying under the radar till well into the 1 year vechile launch anniversary, and picking up the car hire tab. I have been a mazda customer for years and changed my cx5 every 2 years but I will never purchase any new title again until the second year,when all the problems and niggles have been addressed.
I think it’s not only about the year end sales. Let’s not forget this Dec. there is almost 1.5 years since Mazda started to sell the CX-60.
And for the Dealers: it is a genuine business decision for them to declare the car unfit for driving, if they check and confirm the problem (especially it is about steering). That’s in order to cover themselves later-on of potential litigation, in case of an accident.Think who will bear the responsibility if you crash the car in an accidental, not to say potentially injuring / killing someone, and that’s after the dealer signing that they’ve checked the car and all is ok. They need to be covered, so they pass the issue where initially originated from: Mazda!
Now … how Mazda will deal with it is another problem. What I mean by that: I think all of us understand by now that the CX-60 is an imature car, that have not beed developed and tested enough before the launch. Mazda (and I can see why the’ve have done it) tried to gain a lot from some vacuum in the market (hybrids requests at decent prices, with AWD, plenty of power, chip shortage delays, certain deadlines in certain countries for Government PHEV Incentives, for Diesel - premium Inline6, etc). The result: a car with a lot of problems, but that gave them a very big boost in profitability, and PROFIT to be honest, for any comercial company, is part of / or itself the main goal!
What can they do: (1) accept the car was launched immature, run a lot or recalls, poor a lot of extra cash to change with better replacement parts, etc. In my view: what a good company will do. But! They will burn the just made extra profit in the process, not to say kill market confidence in Mazda’s ability to come up with a premium car (and at a very good price point), especially when they‘ve just launched CX-90 in US and Australia, and they have CX-70 and CX-80 to follow soon. Will be a difficult sale, even they completely fix the CX-60.
OR (2) they are learning about this problems (which I am very sure they are doing) and try to fix the next production batches, and the future CX-70, CX-80 launches. And in parallel try to fix the CX-60 issues BUT embracing a fire fighting approach: let’s not recognize / see the smoke until we have a fire. From a profit / cash flow point of view the 2nd option will make more sense (at least this is my understanding of what they are doing).
But from Customer point of view: I see this as suicide. This is the first Mazda we have bought and is definitely the last one!
Well said I will be looking at other brands for my future purchase
I can imagine and I share your disappointment about the CX-60. However, keep in mind that this is exceptional for Mazda. I had a Mazda 3 and CX-5 before this, both the highest trim with all bells and whistles. Flawless cars. Not a single issue that made me have to go back to the dealership. Yes, the CX-60 has a few significant issues, but I'm confident they will be fixed within warranty and I find the CX-60 an otherwise great car.
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The new Santa Fe will worth a check...
I can image this, as some of the reasons we chose Mazda was recommendations from friends (being satisfied with their Mazdas) and their very good image and dealership in Germany. Plus - the immensely long waiting time for a new Audi / BMW.
As I said I can understand why they have rushed the car to the market, and ultimately tough luck - the car has problems, actually a lot.
But what I am also expecting is that Mazda should acknowledge this and try to proactively rectify / repair the car. Especially when you pay 55k Eur for a car.
I am getting tired (pass the frustration time) for each problem the car has, for me to try to demonstrate this to the dealer, for them to have this recorded for Mazda, in order to have OR try to have this rectified / repair as free of charge as part of the Guaranty.
And as the Mazda dealer where I live is almost useless every time, I actually need to take the car to the dealer we have bought the car from (which is more open to recognizing the issues) but that is also 100km far from us. Meaning I am loosing a lot of time and money for this, as there are 2 visits normally needed to the dealer for a problem to be addressed. And in the end, even with all the Dealer willingness and politeness, the whole situation is unacceptable for me. This is not a Premium Service as (unfortunately) CX-60 is not a Premium car. As I said - last Mazda buy.
i found the ‘Mazda will fix it’ hope inspiring eighteen months ago, but now, we are over eighteen months of this car and almost into a third year of sale and production and still existing issues have not been solved. We are also seeing brand new cars being delivered with the same issues cars in 2022 had! Some cars are half way through their warranty still with issues and new ones arrivinf everyday. Whats the car gonna look like after the warranty expires and they have done 50k miles?
How long do you give to a manufacturer to 1, solve the issues and 2, do right by their customers? Do you feel the first adopters should be forgotten about?
In the UK your £50k CX60 can spend more of its life in the dealer's workshop than on the road and yet Mazda Uk won’t even bung you a free service or extended warranty pack as an apology. This is not the sign of a good company, remembering they have recently been reported as having record profits.
There must be a lot of companies out there who would love to go to market too early and reap the profits without ensuring the product is fit for purpose.
I also feel that as the time goes I get more and more tired with dealing with these issues. The car has problems indeed and this causes frustration & money for us. Especially with the "sticky steeting" issue I even feel a sort of fear of driving which I have never felt earlier.
On the other hand, (and this is what I keep telling myself to calm down), we have to see this in context. We are in the middle of "digital revolution" and we yet have to re-learn about quality in this new era. I keep experiencing it everywhere, that many products - from light bulb to cars - are designed now with a lot of new ideas and innovation, but all of them have some small, but annoying issues. I rarely feel nowadays that something just works, without any "but". We are used as "guinea pig" to test the nowadays products. In software development, where I work, this even has a name, "shift right" - meaning that the testing is shifted more to the right of the production timeline where the solutions are already in production.
I keep reading here things like "I never had problems with brand 'X'", but I don't think other car manifactures would be conceptually difeerent. You are also a guinea pig with their cars as well, just maybe more lucky. (I never had such problems with my Mazda 6 cars used in the last 20 years, still, this was not a guarantee for CX-60.)
Mazda rushed with CX-60 and this causes many problems, but particularly the "sticky steering" is not necessarily the result of that. This is also a problem in Hondas where the same part is used. So whatever the mistake was, Honda did the same as well. They both have chosen this vendor to provide the part and they trusted that they would deliver a quailty product. They did not, but the problem was not visible immediately, but only after a certain time of use (plus winter). I'm not in this business, but I think it is very hard to detect and avoid these kind of problems.
So I only hope that Mazda will learn from this and this will at the end will lead to a better understanding of quality and better products altogether. And maybe next time I will avoid buying a "first gen" model and leave the role of guinea pig to someone else.
On the other hand, (and this is what I keep telling myself to calm down), we have to see this in context. We are in the middle of "digital revolution" and we yet have to re-learn about quality in this new era. I keep experiencing it everywhere, that many products - from light bulb to cars - are designed now with a lot of new ideas and innovation, but all of them have some small, but annoying issues. I rarely feel nowadays that something just works, without any "but". We are used as "guinea pig" to test the nowadays products. In software development, where I work, this even has a name, "shift right" - meaning that the testing is shifted more to the right of the production timeline where the solutions are already in production.
I keep reading here things like "I never had problems with brand 'X'", but I don't think other car manifactures would be conceptually difeerent. You are also a guinea pig with their cars as well, just maybe more lucky. (I never had such problems with my Mazda 6 cars used in the last 20 years, still, this was not a guarantee for CX-60.)
Mazda rushed with CX-60 and this causes many problems, but particularly the "sticky steering" is not necessarily the result of that. This is also a problem in Hondas where the same part is used. So whatever the mistake was, Honda did the same as well. They both have chosen this vendor to provide the part and they trusted that they would deliver a quailty product. They did not, but the problem was not visible immediately, but only after a certain time of use (plus winter). I'm not in this business, but I think it is very hard to detect and avoid these kind of problems.
So I only hope that Mazda will learn from this and this will at the end will lead to a better understanding of quality and better products altogether. And maybe next time I will avoid buying a "first gen" model and leave the role of guinea pig to someone else.
Yes let the troubleshooting to others, the new cx5 arrives 2025, i will definitely wait 3 reg cycles and monitor blogs such as this. I thought the cx60 ,(before sticky steering) was really a motorway vechile and not suited to Irish secondary roads my previous Cx5s where a far more engaging drive and I'm going to weigh up my purchases more carefully in the future
Or CX-60 facelift 🏎. I wish.
Don‘t have any hopes anymore that the 1st Gen CX-60 🛺 will be fixed 🪛🔧🔨
Course it wont, they will just keep blagging the repairs unti the cars start going out of warranty then bring in the revised car, with all the RD that their customers did for them, then tell the original owners to do one, its out of warranty.
Anecdotally by hearing from other owners, no it wasnt, which gives me concern if these new racks will eventually suffer the same fate as the originals.
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No, it wasn't. I have got the same problem with higher VIN.
What I don't think Mazda are getting here, well maybe they are ( Hi Mazda - I assume you are lurking ), is that this is supposed to be a flagship / premium car, and as such it is to be expected that a fair percentage of the buyers are company directors past and present and the like, who are not going to take being dismissed lightly, I certainly haven't.
Sure I accepted a small courtesy car on the many visits to my dealer for faults, but when my car is off the road for 5+ weeks without anyone being able to give me a date for my parts then of course I am going to do everything I can to remedy the situation, which I did.
Like other users who have commented, taking the car back costs me 6 hours lost time on each visit on many returns to the dealership.
Going forwards this is only going to end one way that I can see, so Mazda may as well do the honorable thing now and admit now they have shipped cars with a major fault which has the potential to affect a lot of customers. If the first fix is likely to fail, that is only going to compound the fall out. Personally I would like to see an offer of an apology, compensation for time wasted and stress, and Mazda taking the cars back with either full refund or a new car with an assurance that the steering components have been fixed, let alone the suspension - don't get me started on that.
Sure I accepted a small courtesy car on the many visits to my dealer for faults, but when my car is off the road for 5+ weeks without anyone being able to give me a date for my parts then of course I am going to do everything I can to remedy the situation, which I did.
Like other users who have commented, taking the car back costs me 6 hours lost time on each visit on many returns to the dealership.
Going forwards this is only going to end one way that I can see, so Mazda may as well do the honorable thing now and admit now they have shipped cars with a major fault which has the potential to affect a lot of customers. If the first fix is likely to fail, that is only going to compound the fall out. Personally I would like to see an offer of an apology, compensation for time wasted and stress, and Mazda taking the cars back with either full refund or a new car with an assurance that the steering components have been fixed, let alone the suspension - don't get me started on that.
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