Hi all.
Retired couple based in Scotland.
got our new CX 60 Takumi September 2022. Our 4th new Mazda
Overall we love the car but have issues which appear to be common.
The DPS does not work correctly most of the time inspite of resets and being in the delaer workshop.
You have to go into the menu and pick your profile.
The dealer and Mazda UK say that Mazda Europe are aware of the problem but at the moment no communication and no timesclaes for any fix.
Secondly poor EV battery milage.
When we took delvier of the car new the EV range was 32 miles.
Gradually this has reduced to about 18 miles. I accept that it is and has been cold.
Also the range drops to zero but battery shows and 25%-27% charge.
None of this is good and substanially redices the attaction of a plug in Hybrid.
We have also had ongoing issues with the DAB radio, again been on the workshop delaer says no issues but they infomr us that Mazda Europe are aware of any problem and plan to fix with a software over the air update.
I understand it is a new model with new technology but for a car that cost £ 48,000 i would have expected better post sale customer service and communication.
As somebody who has had 8 Mercs over the last 30 years they havea great customer service.
Mazda will need to up their game if they want to attract premium customers.
Retired couple based in Scotland.
got our new CX 60 Takumi September 2022. Our 4th new Mazda
Overall we love the car but have issues which appear to be common.
The DPS does not work correctly most of the time inspite of resets and being in the delaer workshop.
You have to go into the menu and pick your profile.
The dealer and Mazda UK say that Mazda Europe are aware of the problem but at the moment no communication and no timesclaes for any fix.
Secondly poor EV battery milage.
When we took delvier of the car new the EV range was 32 miles.
Gradually this has reduced to about 18 miles. I accept that it is and has been cold.
Also the range drops to zero but battery shows and 25%-27% charge.
None of this is good and substanially redices the attaction of a plug in Hybrid.
We have also had ongoing issues with the DAB radio, again been on the workshop delaer says no issues but they infomr us that Mazda Europe are aware of any problem and plan to fix with a software over the air update.
I understand it is a new model with new technology but for a car that cost £ 48,000 i would have expected better post sale customer service and communication.
As somebody who has had 8 Mercs over the last 30 years they havea great customer service.
Mazda will need to up their game if they want to attract premium customers.