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Hi all.

Retired couple based in Scotland.

got our new CX 60 Takumi September 2022. Our 4th new Mazda
Overall we love the car but have issues which appear to be common.

The DPS does not work correctly most of the time inspite of resets and being in the delaer workshop.
You have to go into the menu and pick your profile.
The dealer and Mazda UK say that Mazda Europe are aware of the problem but at the moment no communication and no timesclaes for any fix.

Secondly poor EV battery milage.
When we took delvier of the car new the EV range was 32 miles.
Gradually this has reduced to about 18 miles. I accept that it is and has been cold.
Also the range drops to zero but battery shows and 25%-27% charge.
None of this is good and substanially redices the attaction of a plug in Hybrid.

We have also had ongoing issues with the DAB radio, again been on the workshop delaer says no issues but they infomr us that Mazda Europe are aware of any problem and plan to fix with a software over the air update.

I understand it is a new model with new technology but for a car that cost £ 48,000 i would have expected better post sale customer service and communication.
As somebody who has had 8 Mercs over the last 30 years they havea great customer service.
Mazda will need to up their game if they want to attract premium customers.
 

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Hi all.

Retired couple based in Scotland.

[...]

We have also had ongoing issues with the DAB radio, again been on the workshop delaer says no issues but they infomr us that Mazda Europe are aware of any problem and plan to fix with a software over the air update.
Where in Scotland are you based?

What version of the Communication software do you have - Check out the thread on this forum regarding updating - I updated mine from 14004 to 140012 (based on the files and help from ASH and I'm hoping that it fixes the problem with the DAB.

The workaround for the DAB is to press and hold the mute on the volume dial (Centre console) until the screen switches off and then press again quickly to turn back on again.
 

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Homura
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Have a read through, most have reported similar


My first Mazda and the product and customer service is proving to be horrendous. I won't be purchasing another thats for sure.

With regards to the DPS - make sure you add extra photos and do the top, sides and bottom of your head, wearing glasses, a hat etc you do this in Mazda Connect- this helps it activate the correct profile more easily as you dont always get in your car facing front on. Before I did this, it would only recognise me maybe 5 in 10 times, now its 9 in 10 times.
 

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Hi all.

Retired couple based in Scotland.

got our new CX 60 Takumi September 2022. Our 4th new Mazda
Overall we love the car but have issues which appear to be common.

The DPS does not work correctly most of the time inspite of resets and being in the delaer workshop.
You have to go into the menu and pick your profile.
The dealer and Mazda UK say that Mazda Europe are aware of the problem but at the moment no communication and no timesclaes for any fix.

Secondly poor EV battery milage.
When we took delvier of the car new the EV range was 32 miles.
Gradually this has reduced to about 18 miles. I accept that it is and has been cold.
Also the range drops to zero but battery shows and 25%-27% charge.
None of this is good and substanially redices the attaction of a plug in Hybrid.

We have also had ongoing issues with the DAB radio, again been on the workshop delaer says no issues but they infomr us that Mazda Europe are aware of any problem and plan to fix with a software over the air update.

I understand it is a new model with new technology but for a car that cost £ 48,000 i would have expected better post sale customer service and communication.
As somebody who has had 8 Mercs over the last 30 years they havea great customer service.
Mazda will need to up their game if they want to attract premium customers.
---
HEllo!
My Moms cx60 have 2 weeks now. The EV range is about the same as yours. Tempereatures between 6 and 15 degrees celsious. What is the average temperature over your country?
 

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---
HEllo!
My Moms cx60 have 2 weeks now. The EV range is about the same as yours. Tempereatures between 6 and 15 degrees celsious. What is the average temperature over your country?

The dealer from Germany says that on about 25 degrees you can have the whole charge, when is between 10 and 25 you can take the charge until 10% (practically you have 90%), and under 10 degrees C you can have up to 20% charge. So, it is evident that the lower the temperature less charge you have. There is als a fact that with lower charge you have less power you can use, so on low charge ICE starts if you need some more PS from the system. I think other PHEV and electric cars have the same behaviour.
 

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The dealer from Germany says that on about 25 degrees you can have the whole charge, when is between 10 and 25 you can take the charge until 10% (practically you have 90%), and under 10 degrees C you can have up to 20% charge. So, it is evident that the lower the temperature less charge you have. There is als a fact that with lower charge you have less power you can use, so on low charge ICE starts if you need some more PS from the system. I think other PHEV and electric cars have the same behaviour.
Sorry sir , i could quite understand your explanation ( my english is bad)? On a full charge , driving slow , around town we only are getting 24~~26Km range wich is less than 50% of the advertised. Are you saying that Mazda says we are only supposed to lose 20% battery on colder days? If yes, its well under that and we think its false advertising...
 

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Homura
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Sorry sir , i could quite understand your explanation ( my english is bad)? On a full charge , driving slow , around town we only are getting 24~~26Km range wich is less than 50% of the advertised. Are you saying that Mazda says we are only supposed to lose 20% battery on colder days? If yes, its well under that and we think its false advertising...
Its most definitely false advertising. All the car companies do it to an extent, but Mazda have really gone for it on this one...I get around 15-20 miles (24-32km) to a full charge and its not cold here in London.

Its better for me to stay at 25% charge where the car goes into Hybrid mode and balances ICE and EV, much better economy this way as electricity is so expensive currently, and with such a small range on a full charge, petrol is cheaper mile per mile. I just hope Mazda create a function to have a permanent Hybrid mode like Sports mode. I dont think this Hybrid function has much to do with temperature as its fairly mild here and it does the same as it did in October when I got it when it was warmer.
 

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Its most definitely false advertising. All the car companies do it to an extent, but Mazda have really gone for it on this one...I get around 15-20 miles (24-32km) to a full charge and its not cold here in London.

Its better for me to stay at 25% charge where the car goes into Hybrid mode and balances ICE and EV, much better economy this way as electricity is so expensive currently, and with such a small range on a full charge, petrol is cheaper mile per mile. I just hope Mazda create a function to have a permanent Hybrid mode like Sports mode. I dont think this Hybrid function has much to do with temperature as its fairly mild here and it does the same as it did in October when I got it when it was warmer.
We are thinking on filling a complaint. Do you notice if your car looses battery overnight? Yesterday my mom said she had 60km and today in the morning she arrived at work ( only 4km travel) and said the car only showed 13km range. I find it very strange . The only explanation is losing charge overnight ..Does it make sense?
 

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We are thinking on filling a complaint. Do you notice if your car looses battery overnight? Yesterday my mom said she had 60km and today in the morning she arrived at work ( only 4km travel) and said the car only showed 13km range. I find it very strange . The only explanation is losing charge overnight ..Does it make sense?
IYou do lose a little charge as the Connect system stays active, and the alarm etc but not as much as your mum has reported. I'd certainly be monitoring that and taking a few films and photos to build a portfolio of issues. I also don't trust the range indicator on the dash, as it can say 40miles one minute and then in the blink of an eye you can be down to 30 miles. When I drive home from a local free charger, it's about 2 miles, but the car uses 10 miles of range, a third of the charge on the indicator almost.

I'd probably say it's best to measure range from the Odometer, and if you dont have a charger that can measure the electricity going in, use the battery display to tally usage to mileage.
 

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It’s my opinion that the reported EV range in the car is erratic at best. There’s some algorithm that’s used to calculate the range based on previous performance, temperature and other variables known only to the wizards at Mazda.
 

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I agree - I also live in Scotland and had about 34 miles chare and i have seen it drop to 18 - Also i have had loss of power in EV mode untill the engine kickes in - For the money - very poor performance. Did not have the same isues with the Mitsubishi PHEV
 

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Sorry sir , i could quite understand your explanation ( my english is bad)? On a full charge , driving slow , around town we only are getting 24~~26Km range wich is less than 50% of the advertised. Are you saying that Mazda says we are only supposed to lose 20% battery on colder days? If yes, its well under that and we think its false advertising...

Losing 20% of charge when cold is normal behaviour of all Lithium batteries. Nothing to do with advertising. They (all brands) advertise WLTP cycle. WLTP cycle is not a real life situation (in some circumstances you can get even better result, but that is rare). In short, WLTP cycle is carried out on 23 degrees C, part in town, part on open road, without air condition or heating (heating can take even a quarter of your driving range on cold day) and With very light foot. WLTP advertised range can be used only for comparing between different cars, not as advertised range.

I do not know if range problems you have are due to malfunction of battery or software on your car, I just say that there are lot of things going around electric drivetrain, is not simple plug and play.
 

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Losing 20% of charge when cold is normal behaviour of all Lithium batteries. Nothing to do with advertising. They (all brands) advertise WLTP cycle. WLTP cycle is not a real life situation (in some circumstances you can get even better result, but that is rare). In short, WLTP cycle is carried out on 23 degrees C, part in town, part on open road, without air condition or heating (heating can take even a quarter of your driving range on cold day) and With very light foot. WLTP advertised range can be used only for comparing between different cars, not as advertised range.

I do not know if range problems you have are due to malfunction of battery or software on your car, I just say that there are lot of things going around electric drivetrain, is not simple plug and play.
I disagree, you cant advertise a so called fact that is not attainable and expect your customers to be happy that your claim does not work on planet earth. Manufacturers do, yes, but in Mazdas case the discrepancy is an absurd amount, alongside their claim of 188mpg, which no one has ever even remotely achieved.
 

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I disagree, you cant advertise a so called fact that is not attainable and expect your customers to be happy that your claim does not work on planet earth. Manufacturers do, yes, but in Mazdas case the discrepancy is an absurd amount, alongside their claim of 188mpg, which no one has ever even remotely achieved.
You are not good informed. For instance, Volvo XC60 Recharge has WLTP 213 mpg. It is the same with other PHEVs. Learn about WLTP - there is a lot of info on Internet. Everybody says the same - it is not advertised range, it is not realistic range or MPG - it's purpose is to compare different cars.

Volvo and Mercedes PHEVs have the same problem with winter range - they are lucky if they see half of advertised WLTP amount of range in winter. There is excellent technical info about this problem on Volvo website. Some cars do not even let you drive electric on sub zero temperature.

Btw, I will for sure archieve 188 mpg in summer - because it is my working season and I will rarely drive daily more than 40 kilometers. Did you know that Mazda CX 60 forces you to use minimum around 3 liter of petrol per month? If you do not start ICE for a period of two and half month - Mazda forces you to use ICE until you use 6.25 liters of petrol. If you have used some amount, but less than 6.25 liters - the car substract amout you used and you have to use the difference...
 

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You are not good informed. For instance, Volvo XC60 Recharge has WLTP 213 mpg. It is the same with other PHEVs. Learn about WLTP - there is a lot of info on Internet. Everybody says the same - it is not advertised range, it is not realistic range or MPG - it's purpose is to compare different cars.

Volvo and Mercedes PHEVs have the same problem with winter range - they are lucky if they see half of advertised WLTP amount of range in winter. There is excellent technical info about this problem on Volvo website. Some cars do not even let you drive electric on sub zero temperature.

Btw, I will for sure archieve 188 mpg in summer - because it is my working season and I will rarely drive daily more than 40 kilometers. Did you know that Mazda CX 60 forces you to use minimum around 3 liter of petrol per month? If you do not start ICE for a period of two and half month - Mazda forces you to use ICE until you use 6.25 liters of petrol. If you have used some amount, but less than 6.25 liters - the car substract amout you used and you have to use the difference...
Just because its 'done' by other manufacturers does not make it right, not expected by the average customer base. And in each opf my posts on this matter, I already say it is done by other manufacturers.

I bought my car at the end of summer, it does not achieve 188mpg, you do not own one, you cannot comment. End of.
 

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Just because its 'done' by other manufacturers does not make it right, not expected by the average customer base. And in each opf my posts on this matter, I already say it is done by other manufacturers.

I bought my car at the end of summer, it does not achieve 188mpg, you do not own one, you cannot comment. End of.
No car will archieve advertised WLTP MPG, unless used about 80% EV. And it clearly says so in the ad. It is your problem you do not read small print, it is not the fault of the manufacturer. I have done my homework and know exactly what to expect in terms of MPG and EV range from every car I consider to buy. So - here will be no dissapointments for me.
 

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No car will archieve advertised WLTP MPG, unless used about 80% EV. And it clearly says so in the ad. It is your problem you do not read small print, it is not the fault of the manufacturer. I have done my homework and know exactly what to expect in terms of MPG and EV range from every car I consider to buy. So - here will be no dissapointments for me.
You seem to doing your homework on the back of others experiences, those of us that invested before this forum existed or the reports came in did it on advice of the manufacturer, dealer and of the literature presented at the time, and you have then weaponise that information you have gained by playing it back on a person who experienced it and reported information for you. Classy.

Lol, lets see you come back when you own one, if you ever do, which I highly doubt that you will.
 

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You seem to doing your homework on the back of others experiences, those of us that invested before this forum existed or the reports came in did it on advice of the manufacturer, dealer and of the literature presented at the time, and you have then weaponise that information you have gained by playing it back on a person who experienced it and reported information for you. Classy.

Lol, lets see you come back when you own one, if you ever do, which I highly doubt that you will.
Don't be jealous :) Everybody has it's own way gathering info on the product the intend to buy, to minimise risk. For instance - you said that your goal for buying Mazda was good MPG. But, how you can expect that from non-turbo petrol engine and electric drivetrain mounted before gearbox to be efficient? It is simply not an efficient setup. On the other hand Volvo XC 60 has turbo engine (which is more efficient, but on expense on longevity) and EV drive directly connected to the rear axle (which is also more efficient, but on the expense of the AWD capability when driven EV). It is much more efficient setup, but comes with a price. And the difference in price will never be paid with better MPG from Volvo. If you want more MPG - then Mercedes GLC is for you they have diesel PHEV and advertised EV range over 100 kms. But that comes with the price too.

But, considering my way of gathering info - I would never buy a car which is a first model year. It is a unwritten rule that cars have much less problems later in the production of specific model. It goes for all manufacturers.
 

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Don't be jealous :) Everybody has it's own way gathering info on the product the intend to buy, to minimise risk. For instance - you said that your goal for buying Mazda was good MPG. But, how you can expect that from non-turbo petrol engine and electric drivetrain mounted before gearbox to be efficient? It is simply not an efficient setup. On the other hand Volvo XC 60 has turbo engine (which is more efficient, but on expense on longevity) and EV drive directly connected to the rear axle (which is also more efficient, but on the expense of the AWD capability when driven EV). It is much more efficient setup, but comes with a price. And the difference in price will never be paid with better MPG from Volvo. If you want more MPG - then Mercedes GLC is for you they have diesel PHEV and advertised EV range over 100 kms. But that comes with the price too.

But, considering my way of gathering info - I would never buy a car which is a first model year. It is a unwritten rule that cars have much less problems later in the production of specific model. It goes for all manufacturers.
No jealousy at all, and please do not state what my goals are were when you have simply no idea of what they are or were. You joined the forum 12 hours ago and have since abused and mocked buyers of these vehicles in a passive aggressive manner. Once you own a CX60, which I figure you never will, happy to listen to your thoughts.

Any further replies to you will be similar.
 
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