[MT_09_TM]

Hi All,

I have owned my CX-60 now for a three weeks. There is an issue of the car consuming too much electricity and the range is about the half of the expected maximum range. The electricity consumption should be 17 kWh in average and in my case it is 40 kWh. I have a service check-up with software updates next week and let´s see if the electricity consumption problem will be fixed. I am also expecting the shock absorbers to be replaced at some point.

Hi jjarvela,

I can confirm I am having the same issue, the car consumes around 40kwh. I have the car from September and only first days it showed 58-60km. Then it all went down. I will be scheduled for a shock absorber change because I showed them a video with the car behavior on wallowing roads.

Can you please tell me what software updates are you doing for the battery range? I have been complaining to my dealer for about a month now.


Thank you!

 

[MT_09_TM]

@MT_09_TM I will let you know if the updates fixed the issue, and what updates were installed. The service is next week Tuesday. About the shock absorbers, when I bought the car the dealer said that there is an issue with the first batch of the CX-60's with the shock absorbers. Before I got the car, the dealer had already sent a request to importer for changing the absorbers. At some time I will receive an invitation for changing them. The problem, like you probably have noticed , is the ride being really stiff in uneven surfaces, causing a very bumpy ride.

The car goes up and down really weird. I noticed that two weeks ago because I had the proper road, uneven one and in waves. I remembered about this forum and said to check if something new is on the thread. Last week I went for a trip with a friend and asked him to film me from behind and it is really noticeable outside of the car also.

I went to the dealer, confirmed yesterday and now we have to wait for the shock absorbers to be replaced. It is probably the first batch. I pre-ordered mine on 10th of March. So I am sure I am one in that batch.

I also was contacted by the dealer, and Mazda says that they want to add a logger to my ODB, to see what is happening, there is another issue that I signaled with a noise between gear 1 and 2. There are other reports of this from other few clients.

The fact that Mazda takes this actions, it's something that keeps my worries down. It is, the first iteration of the car. But if they fix this I can understand the first model issues. In the end I love the car, I cancelled another order for this car. I like it and hope soon it will have these issues solved.

 

[MT_09_TM]

"Mazda says that they want to add a logger to my ODB, to see what is happening " no need for that, car already records nearly everything, and even send anonymous data OTA for diagnoses.

Maybe, but for the issue that I signaled they don't. I am just telling you what I was informed and asked if I want to participate. The dealer specifically stated that this comes directly from Mazda.

 

[MT_09_TM]

I am pretty sure you are.
I ordered mine one month after you and my vehicle was confirmed being affected by this issue.
However, Swedish Mazda resolved it before shipping it from Göteborg harbor to Stockholm. It took a couple additional weeks, though.

Two things which I observed on my CX-60 which may indicate some work done outside the factory are peculiar color marks on shock springs and labels on shock absorbers.
See the attached pictures.

IMG_20221017_133533.jpg

• Chris_Z
• 5 mo ago

IMG_20221017_140623.jpg

• Chris_Z
• 5 mo ago

Did you manage to take a photo to the labels? I am interested in the codes. My dealer said that they are waiting on some codes for the shock absorbers.

 

[MT_09_TM]

The battery consumption occurs in normal driving. The dealer said that the range of the vehicle is about 45 km, when driven hard. As driving smoothly/normal drive, the range is way below that (5-7 km below).

Otherwise, I have been very satisfied with the car. As this car is from the first batch (most likely), some issues are always expected.

What you mean "driven hard" I barely touch the throttle, and I still don't get 45km. They say 17.8 kw total battery and 16.2 usable ( my dealer salesman ) but on a consumption of 30kw I don't get 53 km. I get 45-47, and when I drive i can use electric mode only for 35-40km maximum.

I see 1km and 12-15% battery. Do you guys have the same percentage when you have 1km left ?

 

[MT_09_TM]

Screenshot at 2022-10-24 15-03-09.png

• Chris_Z
• 5 mo ago

Screenshot at 2022-10-24 15-02-42.png

• Chris_Z
• 5 mo ago

Screenshot at 2022-10-24 15-01-06.png

• Chris_Z
• 5 mo ago

Screenshot at 2022-10-24 14-56-03.png

• Chris_Z
• 5 mo ago

Screenshot at 2022-10-24 14-55-24.png

• Chris_Z
• 5 mo ago

Screenshot at 2022-10-24 14-54-36.png

• Chris_Z
• 5 mo ago

This is all I have at the moment (i.e. without removing all wheels).
Pictures were done for some other reason than documenting labels, so you need to puzzle bits and pieces together.

I guess, FR and FL stand for front-right and front-left.

Thank you @Chris_Z. Probably I will compare this with what is currently on the car or the new shock absorbers.

 

[MT_09_TM]

You can set maximum charge level, not minimum, at least in mine 🤔

Hey Guys,

Today I started the day, 6 degrees Celsius, with 36km and 100% percentage battery. I managed to drive it 27km until it showed 1km and 19% battery. Mine wasn't use the start/stop system when I was waiting for 5 minutes in a line of cars. Then I started to remember that only in the beginning it was using start stop, but lately I haven't seen that in action.

I am guessing that if tomorrow, when I change to winter tires I will have around 20km? This is way far of what they say 60/63km.

Issues signaled:

1) First day, putting the car to charge using the home 2.2kw charger. After 10 minutes it says battery charged with the status 10%. If I re-plug again it either does that again for a 2nd time or works until the end. Keeps doing that for about 20 days and after I switch to a 7.2 kw. On 7.2kw it is working.

2) After first week and until now, range keeps dropping from 64km to 59km to 50km to 40km and now 36/37 km estimated range. Today's real km were 27. I know about how WLTP works and the conditions. But only 45%(27km) from the WLTP range is way too off and it looks like a scam. I could accept 75-80%, heck even 70% from WLTP but not 55% less.

3) After one month a strange noise is heard when accelerating, from stand still, it's like a miss shift from gear 1 into gear 2. Noise sound captured on phone, and confirmed by a delear engineer after testing it. ( Issue confirmed in the end by the dealer after talking with Mazda representative, some other clients have the same issue, - at the moment no solution for it )

4) 2 months of usage, wavy road, strange balance and movement of the car, up and down. Reported and confirmed by the dealer, scheduled for shock absorber and sway bars change.

5) Going down hill in the first weeks it was recuperating between 2-4 km. Going the same down hill now it does nothing. No recuperation (no hard acceleration, coasting and slightly pressing the gas) Recuperation setting is at HIGH-LEVEL.

6) When filling with gas, after the pump stops, I sometimes see the needle at around 95%. Trying to fill with gas again, the pump stops, 1.5 litters added. Again 95% percent.


I've talked with the dealer manager and they say their showcase car doesn't present the issues above. I do love the car, but It is hard to accept a range of 27km from 60/63.

This seems like a lot of issues for a brand new car. I am strongly considering, of demanding for the EU Warranty laws, that says, a product needs to be as presented in the description. If it has issues it needs to be repaired( 6 months deadline), the product exchanged, or price of acquisition lowered. I don't know if the article is correct but will contact a lawyer.

Consumer guarantees, warranties, claims and returns - Your Europe

 

[MT_09_TM]

You know what? I would be tempted to disconnect the lead-acid battery for a few minutes and reconnect it again.
Wouldn't be surprised if some things rebalanced themselves (many modern cars do not store all settings in non-volatile memory).

I did hear from the Mazda Importer in Romania about the system having some sort of memory. It could be something that they can try. I will tell the mechanics from the dealer to asks Mazda officials. If the car behaves the same after the lead-acid battery disconnect then it's one step further.

There is one question:

Isn't this car best suited to be returned and heavily tested by Mazda official technicians and just get a car that works for the client?

No more hassle, Mazda may find solutions to the problems and have a happy client.

For anyone else interested in how bad shock absorbers may feel or look(from behind):

Mazda CX-60 - shock absorbers and sway bars issue

Mazda CX-60 - shock absorbers and sway bars issue. This can be reproduced on wavy roads. It makes the car unstable outside and inside the cabin.

www.youtube.com

 

[MT_09_TM]

Actually had a chance to test today already . No luck, did not fix the issue. The new setting is most likely intended for setting the engine battery loading level when the battery loading button is pushed (see image).
View attachment 91
@Chris_Z was that one the setting you mentioned? Or am I missing something?

On the below you can see the battery level and temperature.
View attachment 93
There is 25% battery left and the EV mode just automatically switched to combustion engine. Travel range was 23 km started with 100% battery and driven mostly in city. Range seems super low at 23 km, even though it is sub zero temperature.

Yes. I can confirm, 24-25km from 100% to 1km and 19% range. In NORMAL mode it also starts to charge the battery while driving although it has 19% battery. From 63km to 25 this over 60% less range than description. With a full tank of petrol I have a range of 370km. I am considering returning the car, of course using the help of a lawyer. I am better off with a straight petrol or diesel.

 

[MT_09_TM]

...and for the range that seems typical too, I suspect a bug there as I see similar on mine. Given my long term average is over 50mpg it should show well over 500 miles on a full tank full.

Correction and apologies are required: Did a better observed battery depletion test today (thank goodness for radar cruise control!) When EV discontinued I had around 25 % battery but zero predicted miles. My dealer says this is expected behaviour. Apparently it is to ensure that at all times and in all driving modes the full number of horses are available. So when you go for that risky overtake you always have what you expect under your foot.
He had been to Japan for training, so I guess he's got it right.

If that is fine, then they should update the description, from 65km range, I am quoting the value from the certificate of conformity, to 35km estimation. If not, then that is deceiving information.

I have 71000km+ I saw tha battery at 0kmand 9%, or 6% or 4% and then switching to gas engine. This is not to save energy. You should have energy reserve, there is 17.8kw and they say that usable is only 16.2

They had training they know it b.s. How is that every other manufacturer states, i,e, 75km and you can do 60km ? How is that the difference is only 20% and in our case the difference is over 40% for most of us and in my case is 62%.

For the last week I get an estimation of 30-32km and can do only 23-26km. On a 17,8kw battery? Then list the car at 32km and then I know not to buy it.

Why when I have 20% battery on Normal mode I see the battery is charging from the gas engine? Why is the gas engine charging the battery without having the re-charge button on? Why does it re-charge when I have 20% ?

If they got trained I don't think they are telling the truth. They know that this is an issue but they are stalling. I am not. I have patience but my patience is running out. Why? Because you advertised the car as premium. Let's see premium actions, if not money back.

If I would have known the car had 35km I wouldn't have had paid 15k euro more, no. So, this is either cheating in descriptions or a problem with the car. If it is a problem with the car then replace it.

Issues:
1) Did the article above from mazda japan stated that the shock absorbers didn't meet the safety standards? So I am driving an unsafe car? Yes! ( Mine is acknowledged for shock absorbers replacement )

2)On top of that, I can only do 38-40% percent of the range in the description?

3) Gear-box sound from gear 1 to gear 2? ( They said that there are a few clients with this issue, but they don't have a solution at the moment )

4) Re-charging car when it has 20% battery?

There are two many issues to be able to say they delivered a product without issues? I bought a new product that should have minor software issues. I think they should own this and give the premium services they claim the CX-60 is. Replace the car for the clients having these many issues or money back.

 

[MT_09_TM]

MT_09TM te rog mai multe informații cu problemele masinii tale ? M-ai speriat. Am plătit astăzi avansul pentru CX60 cu livrare Aprilie 2023. Mulțumesc.

My problems may not be on April 2023. I've listed all of them. I don't know what to say, more than I said until now. Except, we can celebrate that today at 3 degrees Celsius my 100% percent battery estimation was 28km and I managed 21km ))). I think it's either my car or some memory leak on internal calculations of range, or something is drawing way too much power on my car.

 

[MT_09_TM]

In aceeasi masura sunt surprins si ma intreb de ce atunci cand resetez consumul, atat pe EV cat si benzina, la incarcarea bateriei, consumul pe EV reapare cu acei 32 km autonomie din start.
Mi s-ar parea logic ca el sa se reseteze si sa imi apara acei @60 Km asa cum specifica si constructorul si apoi sa scada fucntie de cum e condusa..

Acum, nu imi ramane decat sa fac niste drumuri destul de lungi, sa scad consumul de KW/100 km de la @ 30% mai jos, astfel incat sa ajung din nou la o autonomie apropiata de cei 60Km. Pe de alta parte nu stiu cat m-ar ajuta acest lucru, stiind ca revin la traficul urban, unde iar ajung sa cresc consumul de Kw/100 km si automat sa scada autonomia.

Per ansamblu mi se pare si normal acest calcul.. consumi mult..circuli putin. Fiind o perioada rece ( urmeaza sa fie si mai rece) normal ca profit din plin de masina.. o pun sa se incalzeasca inainte sa plec, circul in oras cu incalzire in scaune pornita la toate locurile.. etc.. profit din plin de confortul carte il ofera masina. Aceste lucruri nu fac decat sa consume din bateria masinii, si sa scada autonomia. In concluzie, masina va arata in final autonomia in km functie de stilul si conditiile de trafic. Daca as fi locuit in afara localitatii si as merge constant si cursiv pina la destinatie, zilnic, pun pariu ca autonomia ar fi mult mai mare.
Astept de acum sezonul cald sa vad cum va afecta acest lucru autonomia.

You guys realize how unreasonable is to reply in another language than English, right ?

 

[MT_09_TM]

@Maz-Fan So ours drops out of EV with 3 bars on the charge meter, but it wasn't doing that over the first few hundred miles it would drop to pretty much empty before it would do that. We also picked ours up at the the end of Oct. As I've said in my longer post the car is currently fully charged but only offering 20 miles on EV nowhere near 39.15! I've also noticed that we charged it 2 days ago and have not used it since and it originally said 22 miles so something is also draining / effecting the range, possibly the cold weather.

UPDATE

At 7400km at my dealership, after complaining and complaining and complaining, finally, they hold the car for half a day. My range was dropping and in the last 7 days i managed to have it at 27-29km at 100% and could do only 20-25km.

They didn't find anything, but after they reset the 12v battery, meaning, they removed the cables and connected back again, they went on a test trip and although it showed 29km at 100% they managed 43km at 0 degrees Celsius. I got the car from the dealership in the evening at 66% and it showed 29km of range. Got back at the house charged to 100% and it showed 52km. In the first 600m the range dropped to 48km and managed to drive it around 34km.

This morning at 100% it showed 48km and managed to do 33km.

While the 12v battery unplug reset some data, I think in about 5-10 days I will start again to see a drop in range.

They have some weird algorithm for calculating range that doesn't know to reset for every trip.

I am scheduled for shock absorbers change, all 4, bolts, and, rear sway bar, a week ago they did the recall on the torque bolts.

The noise that I am hearing in the transmission box, for that they don't have a solution. I will file for a reasonable amount of time for repair, if they don't/are not able to provide a timeframe, I am going for the change of the car or money back.

For me it seems that the lack of response, issues, range, transmission, shock absorbers are too much for a car that should have been new.

I will not go every 5 weeks to reset the 12v battery, so I can have a normal range. 45 real km from 65km is a normal range it's 70% at -5-0 Celsius. If they say otherwise then that's a marketing bullshit and the car is not worth it.

As I write the car charged to 100% and it shows a range of 44km. As I said above, I will arrive from where I started 30km and 20-25km range. This means they have some big consumers, and per-heating the car it's just a bullshit excuse.

For everyone that purchased the car for EV range, including me, don't you feel deceived? I do.

 

[MT_09_TM]

'Deceived' is a bit strong. All manufacturers use WLTP test results in marketing, and should be taken with a large dose of scepticism. No-one promised anything, they use language like 'up to' - and you may well find you do get much closer to that in warmer weather and ideal driving profile. For now, approaching the depths of UK winter, I'd say we're probably on a hiding to nothing complaining to the dealer about it. All cars suffer worse consumption in colder conditions whether that be petrol, diesel, or EV. This shouldn't be a surprise to anyone. Deep discharge of lithium batteries is very bad for them and they don't like the cold - just facts of the technology.

The CX60 does seem to have some strong battery protection and is therefore retaining a larger % of battery as the weather gets colder. My own approach is to accept it for what it is and I fully expect available EV range will vary across our changeable temperature seasons - so at the moment (in UK) it is approaching worst-case. As ever, YMMV, literally.

The certificate of conformity says 65km. It doesn’t say cold weather 25km ( -1 Celsius)

By the way I am fine with a real range of 42km, that’s a drop of 35%. But when you have a drop of 62% this is misleading and deceiving

 

[MT_09_TM]

Hi

The video seams to be private, can you "open up" so that it can be viewed

BR

Thomas

For those that want to see how the bad shock absorbers behave( and skipped pages of the forum)

Mazda CX-60 - shock absorbers and sway bars issue

Mazda CX-60 - shock absorbers and sway bars issue. This can be reproduced on wavy roads. It makes the car unstable outside and inside the cabin.

youtube.com

 

[MT_09_TM]

Today I left the car for shock absorbers change, back sway bar and 5-6 nuts. They said there is no info about changing springs, only shock absorbers.

 

[MT_09_TM]

Also I will be scheduled for sound-proofing / insulating all 4 doors.

 

[MT_09_TM]

Empty noise when closing the doors. The sound proof and isolation is done upon client request. There is a dealership in Germany that presents everything about it

and the guy says about the change made upon client request.

 

[MT_09_TM]

Do you know if this is done by the dealer via a MAZDA recall?
Or is it at the consumer's request?...

It's a consumer request! At least at this moment. My dealer said it has made a request for the purchase of the insulation material! When they have it they will schedule it to be installed!

 

[MT_09_TM]

I agree with this, I feel it simply wasn't ready to be released and Mazda are using the first adopters as their product testers. It's not an uncommon practice sadly.

I visited a main dealer yesterday with my list of issues, some they have said they are having with their demo car and some are new to them. I gave them the list and they will consult with Mazda HQ when they are back from the holiday period on the 3rd Jan.

Suspension bouncy - Dealer knows about this and said there is a courtesy recall if requested

Gear Shifts - Clunky and jerky, especially when off full EV mode - Dealer said his Demonstrator experiences similar, but for him he said the car ' does not know what to do and makes a mess of calculating the best course of action'. He said Mazda are working on a solution but he isn't hopeful for a fix anytime soon.

Battery range (!!) - He was very defensive over this, but admitted that he can only get 15-20 out of his demo, but tried toi play it down like it was 'acceptable' compared to the advertised figures - this got my nose up a bit!

Wind noise from doors / tinny sound when closing - He did not know anything about the service bulletin for this

Dab radio fails to initialise if you have it on, then lock up the car, come back a short while later etc – it seems to forget its DAB tune - Didn't have the same issue with his demonstrator

Wireless charging pad (tried with various phones, various cases etc) - works only around 1 in 10 times after faffing to get it to work, and even then will stop working after a period of time, its basically useless

Apple Carplay – various issues like calls hanging up randomly

- Mazda have new Firmware that needs uploading to vehicle, dealership do not know anything about this

Dash illumination – a mind of its own

will go night mode when it wants, or if going through a tunnel will go into night mode and then not go back into daytime mode when out of the tunnel requiring manual intervention - intermittent fault

ICE Recharging

The car goes into recharge function as it pleases, normally when battery is around 25%. In town traffic, it is very noticeable and causes vibrations through the seat/wheel/dash and evident rumbling noise. Completely unacceptable for a premium SUV, its like a diesel bus in the 80's. He said his demo car is similar and also the ICE 'hunts'.

So, will report back when I hear what solutions are posed etc.

Uncommon or not I already lawyer-ed up and send two notifications. Brand new car that does what it says in the description or money back. I love the car interior/exterior but I installed photovoltaic panels to be able to use the car in electric. Since the range and other issues are too much, I am not waiting for their resolution!